Dropbox customer support levels

Our customer support team is dedicated to helping you have a great experience using Dropbox. Below is an overview showing the support options available for each plan. 

If you contact our support team, be sure to include all the relevant details that will help them resolve your issue. Remember that you can always start by searching the Dropbox Help Center or Community Forum. 

Dropbox Basic and Plus:

 

Dropbox Basic

Dropbox Plus

Channels Email Email
Targeted initial response time 72 hours (excluding weekends) 24 hours (excluding weekends)

Dropbox Business plans:

 

Standard

Advanced

Enterprise

Channels Email, Chat* Email, Chat*, Phone* Email, Chat*(coming soon), Phone*
Hours Weekdays during business hours (see time zone detail below) Weekdays during business hours (see time zone detail below) 24/7 support available (English only)
Targeted initial response time

Email: 24 hours (excluding weekends)

Chat: Within a few minutes

Email: 24 hours (excluding weekends)

Chat, Phone: Within a few minutes

Email: 1 hour

Chat, Phone: Within a few minutes

* This support channel is only available to team admins. Team admins can access support channels through the admin console.

Note: The customer support levels described here are accurate as of July, 2017. Dropbox’s customer support levels may change in the future. 

Phone and chat support is available in English, French, and German.

Email support for Dropbox Basic and Plus is available in English, French, German, Italian, Spanish, Japanese, and Portuguese. 

Enterprise email support is available in English only.

You can find info about downtime and the current status of Dropbox on our status page.

Supported Time Zones 

Europe (phone and chat)

  • 9AM - 5PM GMT and CET  

United States (phone and chat)

  • 8AM - 8PM ET

Australia, New Zealand & Singapore (phone and chat)

  • 9AM - 5PM AET

 

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