1. Sharing files and folders
  2. Payments and billing
  3. Security and privacy
  4. Dropbox Business
  5. Syncing and uploads
  6. Sign-in help
  7. Desktop app and dropbox.com
  8. Manage account
  9. Space and storage
  10. Photos and videos
  11. Mobile
  12. Dropbox Paper

When paid subscriptions or promotions expire

The files in your Dropbox are still available on your computers, phones, and dropbox.com even if:

  • Your paid account expires
  • Your paid account is downgraded
  • Your promotional space expires

However, Dropbox stops syncing your files if you're over your storage quota. This means that new files added to your Dropbox won't sync to other computers or be available on dropbox.com until your account is under this storage limit.

For example, if you have a 1 TB Pro account with 800 GB of the storage used, and you then downgrade to a Basic (2 GB) account, your files will stop syncing. This is because your new account doesn't have enough storage space for all of the files in it.

If this happens, consider upgrading to ensure your files continue to sync.