What are the system requirements to run Dropbox?

Dropbox recommends always applying the latest updates available for your operating system or device to ensure compatibility. Select from the options below to see a list of requirements to run Dropbox.

Sections in this article:

System requirements for the Dropbox desktop app

The desktop app runs on Windows, Mac, and Linux operating systems. To run the Dropbox app on your computer you will need:

Notes for the desktop app

  • In addition to a supported operating system, Dropbox requires a filesystem that supports extended attributes (xattrs). The default filesystems (ex. NTFS, HFS, ext4, APFS) for supported operating systems support extended attributes.
  • If you’re running a supported operating system, but you see a message that your computer is unsupported, you may be running Dropbox in an unsupported configuration.
  • If you're running an older version of an operating system, you may receive an email notification from Dropbox that it's no longer supported.
  • Dropbox works best when it is the only desktop application interfacing with the Dropbox folder. We do not support running multiple instances of the Dropbox desktop app on the same computer, or other syncing apps interfacing with Dropbox.

System requirements for the Dropbox website (dropbox.com)

You can transfer and download files from dropbox.com using most modern browsers. However, dropbox.com works best on the two most recent versions of:

Some features may not be fully supported on older versions of these browsers, or on browsers not in this list.

System requirements for the Dropbox iOS apps

  • iOS 9 or later
  • An iOS 9 compatible device
  • An Apple ID to access the App Store

Download the Dropbox apps for iPhone and iPad.

The mobile-optimized version of Dropbox should work on any web browser, on any device: http://m.dropbox.com.

System requirements for the Dropbox Android app

  • Android OS 4.1 and up

Download the Dropbox apps for Android.

The mobile-optimized version of Dropbox should work on any device. Simply visit dropbox.com on your mobile browser.

System requirements for the Dropbox Windows apps

  • A Windows phone or tablet
  • An up-to-date version of the Windows mobile operating system:
    • Phone: Phone 8.0 or later
    • Tablet: Windows 8.1 or Windows RT
  • A Microsoft account to access the Windows Store (tablet) or Windows Phone Store (phone)

Download the Dropbox app for a Windows phone.

Download the Dropbox app for a Windows tablet.

The mobile-optimized version of Dropbox should work on any device. Simply visit dropbox.com on your mobile browser.

System requirements for Dropbox Paper

paper.dropbox.com

Dropbox Paper mobile apps

iOS app

  • iOS 10 or later
  • iOS 10 compatible device
  • iPhone, iPad, and iPod Touch

Android app

  • Android OS 5.0 or later

System requirements for the Dropbox Linux installer

Dropbox supports the following desktop environments:

  • Ubuntu (Unity) and GNOME Classic, full support using the package in our installation page.
  • XFCE is supported if the corresponding Nautilus dependencies are installed.
  • GNOME shell natively displays the file overlays, but requires the extension TopIcons to get the app indicator (tray icon).

If your desktop environment isn’t supported, you can use the Linux command line to control Dropbox.

Dropbox uses Qt 5.5, and as such needs the following software to work on desktop environments:

  • GTK 2.12 or higher
  • GLib 2.22 or higher
  • Libnotify 0.4.4 or higher
  • Libappindicator 1.0
  • Nautilus 2.30.0 or higher

The Nautilus installer source code has been released under an MIT license, and people have reported building from source on different versions of Gentoo, Arch Linux, OpenSUSE, and Debian. Your results may vary.

Support for IPv6 addressing

The Dropbox desktop app supports connecting on networks that utilize IPv6 addressing. 

Requirements

  • A current, working version of the Dropbox desktop app
  • A working DNS64/NAT64 gateway

Dropbox automatically detects the address protocol in use on the network. If your internal network uses IPv6 addresses, then the desktop application operates within this environment.

Dual-stack (or native dual-stack) IP implementation

With a dual-stack IP implementation where both IPv6 and IPv4 are available, Dropbox uses the IPv6 network by default. If IPv6 addresses are slow to resolve, the app defaults to IPv4.

Note: LAN sync uses IPv4. If your network only supports IPv6, then you can’t use LAN sync.

My computer is no longer supported, or won't be supported soon. What should I do?

We regularly release new versions of the Dropbox app with additional features, better performance, and enhanced security. These versions are not always compatible with older operating systems. Periodically, we'll end support of the Dropbox app for these operating systems to keep our product offerings in line. This includes the following recent changes:

macOS

  • In May, 2015 the Dropbox desktop app stopped supporting macOS versions OS X 10.4 and OS X 10.5
  • In January, 2018 the Dropbox desktop app stopped supporting macOS versions OS X 10.6 and OS X 10.7

Windows

  • In August, 2016 the Dropbox desktop app stopped supporting Windows version XP
  • In January, 2018 the Dropbox desktop app stopped supporting Windows version Vista

If you're using the Dropbox desktop app on a computer with one of these operating systems, and you choose not to update it, your files will remain safe in your Dropbox account. You can access them from another supported device, or on dropbox.com if you're using a supported browser.

What does this mean for me?

When an operating system is no longer supported, the Dropbox application will stop syncing file or folder changes. You'll also be signed out of the Dropbox desktop app on that computer.

To continue using the Dropbox desktop app on that computer after support has ended for your operating system, you'll need to update your operating system to a supported version.

To see which version of an operating system is running on your computer:

  1. Visit the Dropbox account page.
  2. Scroll to Devices.
  3. Under Most recent activity, hover over the "i" icon to see that device's operating system.

Dropbox Business admins

You can check to see if members of your team are running the Dropbox desktop app on an older operating system that we no longer support:

  1. Sign in to dropbox.com with your admin account.
  2. Visit the following link: https://www.dropbox.com/team/admin/settings/end_of_support

I got an email about this, but I'm not running one of the operating systems listed in this article

If you received an email about end of support but you're not running one of the operating systems mentioned in this article, the Dropbox application might be running in an unsupported configuration. Please review the list of supported operating systems and note that versions not explicitly listed there are not supported.

If you're on Windows, check that Dropbox isn't running in compatibility mode. To run the Dropbox desktop app, you'll need to disable compatibility mode.

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