Dropbox free teams

Looking for a workplace solution for your company or organization? Learn more about Dropbox Business.

If your Dropbox Business team downgrades or reaches the end of the trial period, your team may be transitioned to a free team. Free teams keep access to:

The team folder

Each free team receives one team folder to organize and manage access to shared content.

A separate work and personal Dropbox

Team members can connect work and personal Dropbox accounts, and easily toggle between the two. Both accounts are accessible on dropbox.com, and on any connected computer or mobile device.

Groups

A group is a preset list of members. By creating a group you can share files or folders with everyone in that list with a single click, rather than adding colleagues one-by-one.

Sharing controls

Team members can limit access to shared folders and links to team members only.

 

Sections in this article:

How do I upgrade my free team to Dropbox Business?

Team admins can upgrade a team to Dropbox Business:

  1. Sign in to dropbox.com.
  2. Click Upgrade to Dropbox Business at the top of the page.
  3. Click Purchase or Start a free trial.

Your team will upgrade with the same number of team members you currently have. If you want to upgrade with fewer members, remove team members you don't want to upgrade first.

Note: When you upgrade, all admins of the team become team admins on the new Dropbox Business account. Not sure who on your team is an admin? Go to your Team page and look at the status of each team member to see if they are an admin.

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What happens if I upgrade my free team to a Dropbox Business trial, and then decide to cancel that trial?

Canceling a Dropbox Business trial removes your access to the additional space that comes with it. You'll also lose access to other features exclusive to Dropbox Business. This includes the Team folder manager, which is used to manage membership of team folders. The Team folder manager allows you to change the groups that a team folder is shared with.

After canceling, your groups and sharing relationships remain.

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What’s the difference between a free team and Dropbox Business?

When you downgrade from Dropbox Business, your team becomes a free team. Everyone who was a member of your Business team is still a member of your free team and you’ll keep your team folders. However, when your team becomes a free team, you lose:

  • Your expanded storage space
  • Premium features, like admin controls and Smart Sync
  • Admin ownership over all data within team members’ work accounts. On a free team, each member owns their own files.

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Can I create a free team?

No, free teams are created when a Dropbox Business team downgrades or reaches the end of their trial period.

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Who is the admin of a free team?

By default, the original team admins stay the admins after your team downgrades. the team creator is the admin of the team. This original admin can then make any other team member an admin. Admins have the following permissions:

  • Upgrade the team to Dropbox Business
  • Delete the team
  • Change team settings (for example team name, discoverability settings, and Dropbox Paper)
  • Remove invited and current team members
  • Make other members admins
  • Remove other admins from the team
  • Remove members from groups, delete groups, and invite members to groups

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Who owns my data when I join a free team?

When your team becomes a free team, all your unshared files remain private unless you share them. You also retain full ownership over your data and your account.

Note:

  • If a team admin upgrades the team to Dropbox Business, the admin will have full administrative control over your account.

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How do I add members to a team?

  1. Sign in using your team credentials at dropbox.com/team.
  2. Click Invite members.
  3. Enter the email addresses of the colleagues you’d like to have join your team, and click Invite to team.

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How do I remove free team members?

Only the admin of a team can remove team members. To remove members:

  1. Sign in using your team credentials at dropbox.com/team.
  2. Click the X beside the name of the team member you’d like to remove.

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How do I change a free team name?

  1. Sign in to dropbox.com.
  2. Click Admin Console.
  3. Click Change.

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How do I join a free team that someone else created?

You can search for a team, and join if one exists, using the domain name of the email address associated with your Dropbox account. This may be a Dropbox Business team or a free team. To join a team if one exists on your domain:

  1. Sign in to dropbox.com.
  2. Navigate to dropbox.com/team.
  3. Click Join team.

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How do I leave a free team?

If you’re a member of a free team, you can leave your team. When you leave a team, you lose access to the team folder and any groups you were a part of. If you connected a personal account, your work files are moved to your personal account.

If you would like to leave a team:

  1. Sign in using your team credentials at dropbox.com/team.
  2. Click Leave team.

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How do I delete a free team?

If you're an admin of a free team, you can delete the team. Deleting a team removes members from team folders and groups, and returns them to personal Dropbox accounts.

  1. Sign in using your team credentials at dropbox.com/team.
  2. Click Delete team.

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How do I change the email address between my work and personal account?

  1. Sign in to dropbox.com and change the email linked to your personal account from Email A to the placeholder Email C.
  2. Click on your name in the top right corner of the page, click Settings, and then click the Account tab.
  3. Change your work email address from Email B to Email A, again by clicking Settings and then the Account tab.
  4. Once these changes have been made, you can change your personal email address from Email C to Email B by following the instructions in step one above.

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What happens if a member of a free team goes over their individual storage quota?

When a member of a team goes over their individual storage quota, shared folders or files stop syncing for that team member only. No files are deleted, and syncing will resume when the team member is under quota again. A single team member going over quota does not affect any other members of a team.

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I left a free team and now don't have access to a shared folder—what happened?

When you leave a team you lose access to the company team folder. To regain access to the contents of this folder, you can rejoin that team.

If the folder you’ve lost access to is not a team folder, then that folder likely had sharing permissions that limited access. By leaving the team, you also lost access to this shared folder. To regain access you can either rejoin the team, or ask the shared folder owner to update the folder permissions to allow non-team collaborators.

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Can I earn bonus space for referrals sent from my free team?

You cannot receive referral bonuses on your work team account. If you would like to apply this bonus to your personal account, contact Dropbox support.

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