Get support

If our product guides and Help Center can't answer your questions, you can contact your account team from the Admin Console.

We encourage you to find immediate answers to your questions:

For anything you can't resolve using our self-support resources, you can contact our support team.


Contacting your account team

Business accounts can access priority support from the Help tab of the Admin Console:

  1. Log in to your Admin account.
  2. In the Admin Console, go to the Help tab.

We offer three different ways to contact your account team:

Submit an email request

  • Click the Email us button to fill out a request form.
  • We'll get back to you as soon as possible!

Chat with a support agent

  • Click the Chat with us button.
  • Chat support is available for all Dropbox Business teams. Please check the Help tab for supported languages and business hours.
  • If there are no agents available, the button will be grey and read Chat now closed.

Call us

  • Call the number listed to speak with our support team.
  • If no one answers, please leave us a message and we'll call you back as soon as possible.
  • Please check the Help tab for our current business hours and local phone numbers.

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