How do I upgrade or downgrade my subscription?

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If you're looking to switch your plan, you can do so through the Dropbox website.

Change your subscription plan

  1. Sign in to the Dropbox website.
  2. Click on your name from the top of any page to open your account menu.
  3. Select Upgrade (even if you're downgrading).
  4. Select the plan you would like to switch to by clicking Change plan.

If you're looking to cancel your subscription altogether, the Downgrade to a Free Account link is at the bottom of the page.

If you downgrade, you still get to finish out any remaining time on your current subscription before any new changes take effect.

Downgrading to a smaller Dropbox won't delete the files already there. For example, if the amount of disk space you use is above 18 GB and you downgrade to a Free 18 GB (2 GB + 500 MB per referral) account, the entirety of your Dropbox will still remain. However, you will not be able to add any new files to your Dropbox or return any files removed from your Dropbox until there is enough free space in your storage quota to do so.

If you are switching from a Dropbox Pro account, any remaining balance will be automatically applied to cost of your new plan or prorated toward future payments.

For a Dropbox for Business account

If you're the admin of a Dropbox for Business account and you want to downgrade, please contact us using the information on your Business account page and we'll take care of this for you. Please keep in mind that there's a 30-day refund policy. If your request is made within that time, we'll provide a full refund for your purchase.

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