1. Sharing files and folders
  2. Payments and billing
  3. Security and privacy
  4. Dropbox Business
  5. Syncing and uploads
  6. Sign-in help
  7. Desktop client and web app
  8. Manage account
  9. Space and storage
  10. Photos and videos
  11. Mobile
  12. Dropbox Paper

How are shared folders different with Dropbox Business?

With Dropbox Business:

  • A shared folder only counts once toward the overall storage quota for the team

    • This means you can share folders with teammates without using space on multiple accounts.
  • Shared folders can be shared with someone outside your team (if your admin allows it)

  • If your admin allows sharing with non-team members, then you can still set certain shared folders as team-only.

What is a team folder?

Team folders are a kind of shared folder that only an admin can create. Team folders are automatically shared with every member on your Dropbox Business team.

To recognize a team folder, reference the folder icon:

Team folder
Team folder on dropbox.com and Mac computers
Team folder
Team folder on Windows computers

Can I share a team folder with people outside of my team?

You cannot share the team folder itself with anyone outside your team. However, you can share subfolders of the team folder with non-team members.

If you own a folder that's shared with people outside your team, you can drag it into the team folder. You can do this either from your desktop or on dropbox.com.

It is not possible to share a Dropbox link to a team folder.

Can I rename a team folder?

No, you cannot rename a team folder. However, team admins can create a new team folder and transfer the files. To do so:

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Click Team folder.
  4. Select the team folder and save a copy of the files inside to a temporary, non-team folder.
  5. Click the X beside the team folder you want to rename.
  6. Create a new team folder with the new name.
  7. Transfer the files from the temporary folder to the new team folder.

Can I convert a shared folder to a team folder?

No, you cannot convert an existing shared folder into a team folder. Instead, team admins can create a new team folder and transfer the files. To do so:

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Click Team folder.
  4. Click New team folder.
  5. Create a new team folder.
  6. Drag the contents of the existing shared folder to the new team folder.

Dropbox Business teams share the same storage quota—how does this affect shared folders?

Dropbox Business membership allows each team member to access the same storage space. This reduces the likelihood that any one team member exceeds a storage limit. However, accessing the same storage doesn't mean team members automatically have access to shared folders. Team members must still manually share folders.

Error messages and other issues with team folders

If you've encountered a Dropbox error message, or have another issue with team folders, read on for specific instructions.

I'm trying to rename the team folder

Team folders cannot be renamed. However, team admins can create a new team folder and transfer the contents:

  1. Sign in to dropbox.com using your admin credentials.
  2. Click Admin Console.
  3. Click Team folder.
  4. Click New team folder at the top of the screen.
  5. Drag the files from the existing team folder to the new one.

Learn more about team folders

I want to rename a team folder, but I'm not the admin of my team

Only certain Dropbox users can create, edit, or delete a team folder:

Note: Existing team folders cannot be renamed. Instead, team admins can create a new team folder and then migrate content.

I'm trying to move the team folder

Team folders cannot be moved to a new location in your Dropbox, nor can they be "nested" within another folder. If you'd like to change the location of a team folder, consider creating a new one.

Learn more about team folders

I'd like to unshare or delete a team folder

Only team admins can unshare or delete a team folder. If you're trying to delete a team folder to save space on your computer, consider using the selective sync feature instead.

Dropbox Business team admins, or the creators of free teams, can unshare and delete a team folder:

  1. Sign in to dropbox.com using your admin credentials.
  2. Click Admin Console.
  3. Click Team folder.
  4. Click the X beside the team folder name.

The unshared team folder becomes a regular folder in your Dropbox account. You can delete this folder as needed.

I'm trying to move a shared folder out of the team folder

Only an admin can move a shared folder out of the team folder. If you're the team admin of a Dropbox Business team, or the creator of a free team, you can manage folders:

  1. Sign in to dropbox.com using your admin credentials.
  2. Click Admin Console.
  3. Click Team folder.
  4. Click the team folder name.

    • To move a shared folder:

      1. Right-click the shared folder.
      2. Click Move.

    • To delete a shared folder:

      1. Hover your mouse pointer over the folder name.
      2. Click the Share button that appears.
      3. Click Invite people to collaborate.
      4. Click the X beside the team member name.

Only the owner of a shared folder can move it out of the team folder. If you're not the owner of a shared folder, contact the owner to remove it from the team folder. You can also contact your team admin.

I'm trying to move a shared folder into another shared folder

You cannot move a shared folder into another shared folders. This is referred to as "nesting," and will break shared folder functionality.

However, team members on a Dropbox Business, Enterprise, or free team can move a shared folder into a team folder.

Learn more about team folders

I'm trying to move a shared folder into a team folder

Only the owner of a shared folder can move it into a team folder. If you're not the owner of a shared folder, you cannot move it to a team folder. However, you can contact the shared folder owner and request that they do this for you.