1. Sharing files and folders
  2. Payments and billing
  3. Security and privacy
  4. Dropbox Business
  5. Syncing and uploads
  6. Sign-in help
  7. Desktop app and dropbox.com
  8. Manage account
  9. Space and storage
  10. Photos and videos
  11. Mobile
  12. Dropbox Paper

Shared folder differences with Dropbox Business

With Dropbox Business:

  • A shared folder only counts once toward the overall storage quota for the team: you can share folders with teammates without using space on multiple accounts.
  • Shared folders can be shared with someone outside your team (if your admin allows it).

  • If your admin allows sharing with non-team members, then you can still set certain shared folders as team-only.

What is a team folder?

Team folders are different from shared folders. They are created and owned by the team admin.

Learn more about team folders.

Error messages and other issues with team folders

If you've encountered a Dropbox error message, or have another issue with team folders, read on for specific instructions.

I'm an admin, and I'm trying to rename the team folder

On a Dropbox Business or Enterprise team, team admins can rename team folders using the team folder manager:

  1. Sign in to dropbox.com using your admin credentials.
  2. Click Admin Console.
  3. Click Team folders.
  • Note: When a team admin renames a team folder, the name is changed for all members.
  • Note: On a free team, the team folder is named after your team, and anyone on your team can change this.

Learn more about team folders

I want to rename a team folder, but I'm not the admin of my team

Only the team admin of a Dropbox Business or Enterprise team can create, rename, or delete a team folder.

I'm trying to move the team folder

Team folders cannot be moved to a new location in your Dropbox, nor can they be "nested" within another folder. If you'd like to change the location of a team folder, consider creating a new one.

Learn more about team folders

Manage access to a team folder, archive it, or permanently delete it

Only a Dropbox Business team admin can manage access to a team folder:

  1. Sign in to dropbox.com using your admin credentials.
  2. Click Admin Console.
  3. Click Team folder.
  4. Click the gear icon next to the team folder name.
  5. Click Manage access.
  6. Click the dropdown menu next to the user or group name. From here, you can Remove access, or give edit or view-only permissions.

Important notes:

  • Archiving: An archived team folder is still accessible to admins via the team folder manager; archived team folders are not available to team members
  • Removing: Removing a user's or group's access to a team folder essentially unshares that folder
  • Permanently deleting: If you permanently delete a team folder, it cannot be recovered, even by Dropbox support
  • Free teams: Admins of free teams cannot take any of these actions on a team folder

If you're a team member, and you'd like to remove a team folder to save space on your computer, consider using selective sync instead.

I'm trying to move a shared folder out of the team folder

Admins cannot move files or folders out of the team folder.

Only the owner of a shared folder can move it out of the team folder. If you're not the owner of a shared folder, contact the owner to remove it from the team folder. You can also contact your team admin.

I'm trying to move a shared folder into another shared folder

You cannot move a shared folder into another shared folders. This is referred to as "nesting," and will break shared folder functionality.

However, team members on a Dropbox Business, Enterprise, or free team can move a shared folder into a team folder.

Learn more about team folders

I'm trying to move a shared folder into a team folder

Only the owner of a shared folder can move it into a team folder. If you're not the owner of a shared folder, you cannot move it to a team folder. However, you can contact the shared folder owner and request that they do this for you.