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Why does my video get cut off when other people view it?

When Dropbox Pro and Basic users share a video, the recipients will be able to stream up to 15 minutes of it on the Dropbox website. To view a longer video in its entirety, they'll need to download the file or watch it using one of our mobile apps.


  • This limit does not apply to videos shared by Dropbox Business users. Any recipient, no matter the level of account, can watch a full-length video from the Dropbox website if a Dropbox Business user shared it.
  • This limit only applies to recipients of a shared video. You can stream your own videos in their entirety on the Dropbox website.