1. Sharing files and folders
  2. Payments and billing
  3. Security and privacy
  4. Dropbox Business
  5. Syncing and uploads
  6. Sign-in help
  7. Desktop app and dropbox.com
  8. Manage account
  9. Space and storage
  10. Photos and videos
  11. Mobile
  12. Dropbox Paper

Cancel your Dropbox Business subscription

If you no longer want to continue your Dropbox Business subscription or you want to cancel before your trial ends, you can cancel your plan from the Admin Console.

If you're a Dropbox Business team admin, follow these steps to cancel your Dropbox Business plan:

  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Select the Billing tab.
  4. Click Manage subscriptions.
  5. Click cancel your plan.
Cancel a Dropbox Business trial.

If you have trouble cancelling your account, Dropbox support can help. To contact Dropbox support:

  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Select the Help tab.

What happens when I cancel my Dropbox Business trial?

When you cancel a Dropbox Business trial, it is downgraded and all accounts connected with the trial revert to the type of Dropbox accounts they were prior to the trial. All accounts remain connected on a Dropbox free team plan.

What happens when I cancel my Dropbox Business plan?

When you cancel a Dropbox Business plan, it is downgraded and all accounts connected with the plan revert to Dropbox Basic accounts. All accounts remain connected on a Dropbox free team plan.

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