How do I cancel Dropbox for Business and get a refund for my subscription?
Canceling a subscription means that your Business account will be downgraded, and all accounts connected with the team will revert to Basic plans.
Dropbox for Business team admins can cancel a subscription by following the instructions below:
- If you are on an annual subscription and you would like to cancel during the first 30 days or the last 60 days of your subscription, visit the account page and click Cancel Dropbox for Business
- If you are on an annual subscription and you would like to cancel anytime between the first 30 days and last 60 days of your subscription, contact Dropbox support to help you process your cancellation
- In all other scenarios you can visit the account page and click Cancel Dropbox for Business
If your account is eligible a refund will automatically be processed once you've completed the cancelation step. See below for specific in formation on refunds.
Dropbox for Business has a 30-day refund policy for annual plans. If you've been charged in error for a trial or you'd like to cancel your annual subscription within the 30-day refund period, please contact us using the information on your Business account page, and we'll take care of this for you.
If you’re the billing contact for a Dropbox for Business team and you handle the team's payments, please contact the team's admin. The admin can contact us using the information on the Admin Console, and we’ll handle this for you.
Direct Debit payment method refunds
Please note, for transactions paid with the Direct Debit payment method, processing a refund requested through Dropbox may take additional time as the bank will have to confirm the authorization of the transaction.
Direct Debit payment method chargebacks
Any chargeback requested from your bank will lead to downgrade of your Dropbox for Business subscription.
Please be aware that Dropbox will not delete any of your files when your subscription is downgraded. If downgrading causes your account to go over quota, your file syncing between connected devices will stop.
The team will be deactivated and all members accounts will be reverted back to Basic plans.
If you are requesting a partial chargeback for the Dropbox for Business payment, our support team will attempt to contact the Admin requesting more information regarding the portion of the subscription that’d you’d like to suspend.
Monthly billing and removing team member licenses
If you are removing team member licenses from your Dropbox for Business account, note that we don't currently provide refunds for the removal of licenses purchased on a monthly account.