1. Sharing files and folders
  2. Payments and billing
  3. Security and privacy
  4. Dropbox Business
  5. Syncing and uploads
  6. Sign-in help
  7. Desktop app and dropbox.com
  8. Manage account
  9. Space and storage
  10. Photos and videos
  11. Mobile
  12. Dropbox Paper

Canceling Dropbox Business—refunds and other info

When you cancel a Dropbox Business subscription, it will be downgraded and all accounts connected with the former Business account will revert to a free Team plan.

Dropbox Business team admins can cancel a subscription by:

  • Visiting their account page and clicking Cancel Dropbox Business.
  • Contacting Dropbox support to help process your cancellation (contact info can be found in your admin console).


Dropbox Business subscriptions are non-refundable except where required by law.

Direct Debit payment method refunds

Please contact your bank for a refund of transactions paid with a direct debit payment method. Only your bank can process a chargeback request.

Direct Debit payment method chargebacks

Any chargeback requested from your bank will downgrade your Dropbox Business subscription. Your team will be deactivated and all members accounts will be reverted back to Basic plans.

Note: Dropbox will not delete any of your files when your subscription is downgraded; however, if downgrading causes your account to go over quota, then syncing between connected devices will stop.

Partial chargebacks

If you are requesting a partial chargeback for a Dropbox Business payment, our support team will attempt to contact the Admin with a request for more information.

Removing team member licenses

Neither full nor prorated refunds are provided for licenses removed during a current Dropbox Business subscription.