1. Help Center Home
  2. Sharing files and folders
  3. Payments and billing
  4. Security and privacy
  5. Dropbox for Business
  6. Syncing and uploads
  7. Sign-in help
  8. Desktop client and web app
  9. Manage account
  10. Space and storage
  11. Photos and videos
  12. Mobile

How can I get a refund for my Dropbox for Business subscription?

Dropbox for Business has a 30-day refund policy for annual plans. If you've been charged in error for a trial or you'd like to cancel your annual subscription within the 30-day refund period, please contact us using the information on your Business account page, and we'll take care of this for you.

If you’re the billing contact for a Dropbox for Business team and you handle the team's payments, please contact the team's admin. The admin can contact us using the information on the Admin Console, and we’ll handle this for you.

Direct Debit payment method refunds

Please note, for transactions paid with the Direct Debit payment method, processing a refund requested through Dropbox may take additional time as the bank will have to confirm the authorization of the transaction.

Direct Debit payment method chargebacks

Any chargeback requested from your bank will lead to downgrade of your Dropbox for Business subscription.

Please be aware that Dropbox will not delete any of your files when your subscription is downgraded. If downgrading causes your account to go over quota, your file syncing between connected devices will stop.

The team will be deactivated and all members accounts will be reverted back to Basic plans.

If you are requesting a partial chargeback for the Dropbox for Business payment, our support team will attempt to contact the Admin requesting more information regarding the portion of the subscription that’d you’d like to suspend.