How do I find a deleted or missing file in my Dropbox account?

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Use the Dropbox website to find deleted or missing files in your account. Once you find a deleted file, you can restore it if it was deleted within the last 30 days (or longer if you've been subscribing to the Packrat feature).

Show deleted files in a folder

  1. Sign in to your account on the Dropbox website. If you're a Dropbox for Business user and have connected your personal and work accounts, remember to choose the right account from the bar on the left-hand side.
  2. In your Dropbox folder or any subfolder, click the Show deleted files button (the small trash can) above your list of files near the search box. All deleted files will appear in gray.

    The Show deleted files button
  3. If you want to restore a file, right-click on it and select Restore from the pop-up menu.

    Right-click on a deleted file and select Restore

Use advanced search to find deleted or missing files

  1. Sign in to your account on the Dropbox website.
  2. In the search box in the upper right corner, type in the file name.
  3. Click on the Advanced search link that appears next to the search box.

    The Advanced search link
  4. In the advanced search box, select the Deleted items check box if you're looking for deleted files. Use other search options as desired. For example, if you're looking for a folder rather than a file, select the check box for Folders and deselect the one for Files.

    The advanced search box
  5. Click the Search button. The search results will show matches for both active and deleted items. Deleted files will appear in gray.
  6. If you want to restore a file, right-click on it and select Restore from the pop-up menu.

    Right-click on a deleted file and select Restore

Still can't find what you're looking for?

  • Make sure you've spelled the name correctly. If you don't know the exact name, type in only the part of the name you're sure of. The results will show all items whose names contain the text you've entered, even if it's just a partial match.
  • The file or folder might belong to a shared folder that you're no longer a member of. In that case, check your list of current and past shared folders on your Sharing page and rejoin a shared folder as needed.
  • If you're a Dropbox for Business user and have connected your personal and work accounts, remember that you will need to sign in and select the right account. The restore and advanced search functions do not work across accounts, so the results will be account-specific. Even if you're signed in to both your personal and work accounts on the website, the functions will only return files from the account tab you are accessing at that point in time.

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