Goods and services tax on Dropbox subscriptions in New Zealand

Effective October 1, 2016, New Zealand is requiring Foreign Digital Service Providers to apply a 15% goods and services tax (GST) on e-services provided to New Zealand consumers. As a Foreign Digital Service Provider, Dropbox is legally obligated to pay tax on customer transactions in that country.

Dropbox Plus: If you're a Dropbox Plus user located in New Zealand, you will be charged this tax on your next renewal.

Dropbox Business: If you're a Dropbox Business customer, you aren't subject to GST.

Notes:

  • Dropbox must charge GST regardless of whether you have an annual or monthly subscription
  • The subscription amount and GST appear as additional line items on your billing invoice or receipt

Are Dropbox Business customers also charged GST?

No. This tax only applies to individual customers in New Zealand (as opposed to businesses). For Dropbox, this means that only customers with Dropbox Plus subscriptions will see GST. It does not apply to subscriptions on a Dropbox Business plan.

What is the New Zealand tax rate for Dropbox Plus?

GST is generally determined by the location of the buyer. As of October 1, 2016, the tax rate for Dropbox Plus in New Zealand is 15%.

Why is Dropbox charging GST for Plus subscriptions?

As a foreign seller providing electronic services in New Zealand, Dropbox is legally obligated to pay tax on customer transactions.

Is this 15% GST included in the price of my subscription?

No. The 15% GST is charged on top of the listed price for your subscription.

What is the GST number for Dropbox?

The registered New Zealand GST number for Dropbox is 120-704-311.

How can I tell if I'll be charged GST?

To see if you'll be charged GST, visit the Dropbox Plus purchase page and enter your account details. If tax applies to your subscription, you'll also see the applicable tax rate (you won't need to complete the purchase to see the tax rate).

Where can I see the GST for my existing Dropbox subscription?

If you have a pending invoice, you can see the GST charge by viewing your billing history on dropbox.com.

  • Note: These instructions will only work if you have a pending invoice. GST will not be added to past invoices
  1. Sign in to dropbox.com.
  2. Click your name or avatar at the top of any page.
  3. Click Settings.
  4. Click Account.
  5. Click Billing history.

Learn more about getting Dropbox subscription invoices.

What if I have other questions about GST?

If you have further questions, contact Dropbox support.

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