How can I use a license key to claim a Dropbox Plus promotional offer?

Dropbox works with different partners to provide non-recurring Dropbox Plus subscriptions. Read on for instructions on using a license key to claim a Dropbox Plus subscription; scroll to the bottom of this article to read frequently asked questions about license keys, or to troubleshoot an issue with redeeming one.

If you already have a Dropbox account, click here to sign in and enter a license key to claim a Dropbox Plus subscription.

If you don’t yet have a Dropbox account, click here to create a Dropbox account and claim your Dropbox Plus subscription.

  • Note: Be sure to select the country specified in the offering description when redeeming a subscription.

Frequently Asked Questions

My license key isn’t working. What should I do?

  1. Re-enter the license key to verify that you’re copying it correctly.
  2. Check with the license key provider to verify that the key you received is for a Dropbox Plus subscription.
  3. Verify that you haven’t already redeemed your promotional subscription.
    1. Sign in at www.dropbox.com and go to your account settings.
    • If you were previously a Dropbox Basic user, you should now have a Plus account.
    • If you are already a Dropbox Plus user, you should see a scheduled license key.
  4. Check your recurring payment information by accessing your account billing info page.
    • Promotional license keys are redeemable for recurring payment methods only (usually credit cards). Make sure you’re not using Apple or iOS payments, Google Play, or a PayPal subscription.
    • If you are currently using one of these methods, you’ll need to update your Dropbox Plus billing method to claim a license key offering.
    • If you already have a recurring payment method, or if you have changed your billing method, the license key for the Plus subscription will take effect when your current subscription ends.
  5. Verify that you’re not using an older Dropbox subscription plan.
    1. Sign in to your Dropbox account, click your name, and select Settings.
    2. If you have a Plus account but see a 50GB, 2TB, or 5TB storage limit, you will not be able to use a license key.

If none of the above steps worked for you, please contact the license key provider for further troubleshooting.

I’m receiving an error message when I try to redeem a license key. What should I do?

  1. Error message: "The license key you entered does not exist. Learn more..."
    1. Verify that you’ve entered the code correctly.
    2. Contact the provider of the license key to verify that it’s correct and still valid.
  2. Error message: "The license key you entered cannot be used to redeem a Dropbox Plus subscription. Learn more..."
    1. Check with the provider to verify that the key you received is for a Dropbox Plus subscription.
  3. Error message: "You cannot redeem a license key on your current payment method. Learn more..."
    1. Check your recurring payment method. You cannot redeem a Dropbox Plus license key if you’re using Apple or iOS payments, Google Play, or a PayPal subscription.
    2. If you are currently using one of these methods, you’ll need to update your Dropbox Plus billing method to claim a license key offering.
    3. Alternatively, you could wait until after your current billing period expires to redeem the license key.
  4. Error message: "You cannot redeem a license key with your current subscription. Learn more..."
    1. Check to see if you have an extended version history or Packrat add-on activated for your Dropbox Plus subscription. If you do you will not be able to redeem a Dropbox Plus license key.
  5. Error Message: "This license key is not valid for your country. Learn more…”
    1. The license key you’re trying to redeem was originally issued for a different country or currency. Contact the vendor who sold you this license key and request a key that matches the country in your billing address.

I redeemed a license key, and I’d like to use Extended Version History. Is this possible?

Unfortunately, you cannot use Extended Version History with a Dropbox Plus license key subscription.

I redeemed a license key, but I no longer want to use it for my Dropbox Plus subscription. What do I do?

Unfortunately, we cannot remove a license key from your account.

I’ve done all of the troubleshooting above, but I still can’t redeem my license key. What should I do?

Please go to Dropbox support, select Account, and then select Get help with other issue. Be sure to write "License key issue" in the description of the issue you’re facing.

Did this article answer your question?

We’re sorry to hear that. Let us know how we can improve:

Thanks for your feedback!

Community answers
    Community answers

      Other ways to get help

      Community

      Twitter support

      Guided help