How can I use a license key to claim a Dropbox Plus or Professional promotional offer?

Dropbox works with different partners to provide non-recurring Dropbox Plus and Professional subscriptions. If you purchase one of these subscriptions, you receive a license key. To activate your subscription, claim your license key.

Claim a license key

If you already have a Dropbox account:

  1. Sign in to dropbox.com.
  2. Enter your license key.
  3. Select your country.
  4. Click Start using Dropbox Plus.

If you don't have a Dropbox account:

  1. Create a Dropbox account.
  2. Enter your license key.
  3. Select your country.
  4. Click Start using Dropbox Plus.

My license key isn’t working. What should I do?

First, re-enter the license key to verify that you’re copying it correctly.

Check with the license key provider to verify that the key you received is for a Dropbox Plus or Professional subscription.

Verify that you haven’t already redeemed your promotional subscription:

  1. Sign in to dropbox.com
  2. Click your avatar.
  3. Click Settings.
  4. Click Plan.
  • If you were previously a Dropbox Basic user, you should now have a Plus or Professional account.
  • If you're already a Dropbox Plus or Professional user, you should see a scheduled license key.

Check your recurring payment information:

  1. Sign in to dropbox.com
  2. Click your avatar.
  3. Click Settings.
  4. Click Plan.
  • Promotional license keys are redeemable for recurring payment methods only (usually credit cards). Make sure you’re not using Apple or iOS payments, Google Play, or a PayPal subscription.
  • If you are currently using one of these methods, you’ll need to update your billing method to claim a license key offering.
  • If you already have a recurring payment method, or if you have changed your billing method, the license key for the Dropbox subscription will take effect when your current subscription ends.

Verify that you’re not using an older Dropbox subscription plan.

  1. Sign in to dropbox.com
  2. Click your avatar.
  3. Click Settings.
  4. Click Plan.
  • If you have a Plus or Professional account but see a 50 GB, 2 TB, or 5 TB storage limit, you won't be able to use a license key.

If none of the above steps worked for you, contact the license key provider for further help.

I’m receiving an error message when I try to redeem a license key. What should I do?

Error message: "The license key you entered does not exist. Learn more..."

  1. Verify that you entered the code correctly.
  2. Contact the provider of the license key to verify that it’s correct and still valid.

Error message: "The license key you entered cannot be used to redeem a subscription. Learn more..."

  • Check with the provider to verify that the key you received is for a Dropbox Plus or Professional subscription.

Error message: "You cannot redeem a license key on your current payment method. Learn more..."

  • Check your recurring payment method. You can't redeem a Dropbox Plus or Professional license key if you're using Apple or iOS payments, Google Play, or a PayPal subscription.
  • If you are currently using one of these methods, update your billing method to claim a license key offering.
  • Alternatively, you could wait until after your current billing period expires to redeem the license key.

Error message: "You cannot redeem a license key with your current subscription. Learn more..."

  • Check to see if you have an extended version history or Packrat add-on activated for your Dropbox subscription. If you do, you can't redeem a license key.

Error Message: "This license key is not valid for your country. Learn more…”

  • The license key you’re trying to redeem was originally issued for a different country or currency. Contact the vendor who sold you this license key and request a key that matches the country in your billing address.

I redeemed a license key, and I’d like to use Extended Version History. Is this possible?

Extended Version History doesn't work with a Dropbox license key subscription.

I’ve done all of the troubleshooting above, but I still can’t redeem my license key. What should I do?

  1. Go to dropbox.com/support.
  2. Select Account.
  3. Select Get help with other issue. Be sure to write "License key issue" in the description of the issue you’re facing.
Did this article answer your question?

We’re sorry to hear that. Let us know how we can improve:

Thanks for your feedback!

Community answers
    Community answers

      Other ways to get help

      Community

      Twitter support

      Guided help

      Other ways to get help

      Community

      Twitter support

      Guided help

      Other ways to get help

      Community

      Twitter support

      Contact support