Device approvals

This article discusses a feature that is only available to Dropbox Business teams on an Advanced or Enterprise plan.

Learn more about the new Dropbox Business plans.

Device approvals is a security and access feature for Dropbox Business teams on an Advanced or Enterprise plan. With device approvals, team admins can manage the devices that team members use to access their Dropbox Business accounts. Specifically, you can:

  • Limit the number of connected mobile and desktop devices
  • Decide what should happen to disconnected devices

How do I set up device approvals for my team?

Start by navigating to the device approvals setting in the Admin Console:

  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console on the left-hand sidebar.
  3. Choose Settings.
  4. Scroll down and choose Device approvals.

With device approvals, you can limit the number of connected devices for team members. This limit can be set for computers and mobile devices. After a team member reaches the limit, they will no longer be able to connect devices. If they try to sign in to Dropbox on any additional devices, an error message appears.

Note: The Dropbox Paper mobile app is not included in device approvals. Team members will still be able to use the Dropbox Paper mobile app on any number of mobile devices. Learn more about using Dropbox Paper with Dropbox Business.

Who can remove approved devices?

You can determine what happens when a team member disconnects approved devices. To do so, answer the following question:

What should happen when a member disconnects a computer or mobile device?

  • Remove the device: When a team member disconnects their own device, this action counts as a device removal and allows them to connect a new device.
  • Keep the device approved: A team member can disconnect their own device, but the device counts toward their device limit unless an admin removes the device.

What happens when a member exceeds the approved device limit?

You can decide what happens when a team member exceeds the approved device limit by answering the following question:

What should happen to a member who’s already over the limits?

  • Remove all devices: If a team member is over the limit when you enable device approvals, all their devices are disconnected.
  • Remove oldest devices: A team member’s most recently used devices remain connected. Older devices are removed, leaving the team member with the approved number of devices.
  • Add them to the exceptions list: Add team members to the exception list. Members on the exception list can continue using as many devices as they need.

Are all team members affected by the team device approval settings?

Team members on the exception list can connect as many devices as they would like. To add members to the exception list, answer the question:

Which members should be able to use as many devices as they want to connect to Dropbox?

To add team members to the exception list:

  1. Choose No exceptions.
  2. Type in the name or email address of the team member you want to add to the list. The name or email address autopopulates as you type.
  3. Once all applicable members are on the list, choose Done.
  4. Choose Apply changes.

I'm a team member, why am I seeing a "Sign in failed" error message?

The admin of your team can limit the number of devices you can connect to your team account. A "Sign in failed" error message means that the device you’re connecting puts you over this limit.

You can remove a device if your team's settings permit it, and then connect the new device. If you aren't able to remove your own device, contact the admin of your team.

Did this article answer your question?

We’re sorry to hear that. Let us know how we can improve:

Thanks for your feedback!

Community answers
    Community answers

      Other ways to get help

      Community

      Twitter support

      Guided help

      Other ways to get help

      Community

      Twitter support

      Guided help

      Other ways to get help

      Community

      Twitter support

      Contact support