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Device approvals

This article discusses a feature that is only available to Dropbox Business teams on an Advanced or Enterprise plan.
With device approvals, team admins can manage the devices that team members use to access their Dropbox Business accounts. You can limit the number of connected devices for team members.

Sections in this article:

How to set up device approvals for your team

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console on the left-hand sidebar.
  3. Choose Settings.
  4. Select Device approvals.
    • Choose the limit for connected computer and mobile devices
    • Choose what happens when members go over these limits

Note: The Dropbox Paper mobile app is not included in device approvals. Team members will still be able to use the Dropbox Paper mobile app on any number of mobile devices. Learn more about using Dropbox Paper with Dropbox Business.

Who can remove approved devices?

You can determine what happens when a team member disconnects approved devices:

  • Remove the device: When a team member disconnects their own device, this action counts as a device removal and allows them to connect a new device.
  • Keep the device approved: A team member can disconnect their own device, but the device counts toward their device limit unless an admin removes the device.

What happens when a member exceeds the approved device limit?

Generally, team members will see a "Sign in failed" error message if they attempt to connect too many devices. You can decide exactly what happens after that when you choose your device approval settings:

  • Remove all devices: If a team member is over the limit when you enable device approvals, all their devices are disconnected.
  • Remove oldest devices: A team member’s most recently used devices remain connected. Older devices are removed, leaving the team member with the approved number of devices.
  • Add them to the exceptions list: Add team members to the exception list. Members on the exception list can continue using as many devices as they need.

Are all team members affected by the team device approval settings?

Team members on the exception list can connect as many devices as they would like. To add team members to the exception list:

  1. Choose No exceptions.
  2. Type in the name or email address of the team member you want to add to the list. The name or email address autopopulates as you type.
  3. Once all applicable members are on the list, choose Done.
  4. Choose Apply changes.

Limit team members to one Dropbox account per computer

If you're a Dropbox Business team admin, and you don’t want your team members to access both a personal and work Dropbox account on their desktops, you can decide to allow only a single account on each computer.

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console in the sidebar on the left.
  3. Click Settings.
  4. Under Devices, click Multiple accounts.
  5. Toggle Multiple accounts to Off.

If a team member has already signed in to both a personal Dropbox account and work Dropbox account, and you subsequently allow only a single Dropbox account, whichever account was signed in to second will be unlinked from the member's desktop. The account that was signed in to first will remain linked to the desktop. Team members will still be able to access both accounts via the website and the Dropbox mobile app.

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