Domain insights shows team admins how many individual users have created personal Dropbox accounts using a work email address on their verified domain. Admins can then use account capture to force these users to migrate that personal account to the Enterprise team or to change the email address associated with their Dropbox account.
Domain insights and account capture help team admins:
Before domain insights and account capture can be enabled, a Dropbox Business team admin must verify domain ownership.
What if I have more than one domain to verify, or I want to verify a subdomain?
Team admins can choose to verify a primary domain, which is the top-level domain of their website (for example, “dropbox.com”.) Team admins can also verify subdomains, which are secondary domains of their website (for example, “sales.dropbox.com” and “dropbox.com/sales”).
When a team admin verifies a primary domain, they will see a checkbox next to Include all subdomains. Leave this checked to verify all the subdomains of the primary domain. Verifying a subdomain won’t show this option.
Which verification method is right for me?
There are three different ways you can verify your domain:
For either of the first two options (adding a meta tag or uploading an HTML file), you'll likely need access to modify the code on your website. This is a secure and relatively fast option, since Dropbox will be able to see the changes as soon as they are live on your website.
If you don't have access to modify your website directly, or you don't have a website hosted at the domain you'd like to verify, you can create a TXT record on your domain host's website.
Most domain hosting services should have this functionality, however the specific steps on each service will vary. If you are unable to locate the steps for modifying your DNS configuration, please contact your domain host's support team or documentation for help. Dropbox cannot provide domain host support.
What if I wasn't able to complete domain verification?
If you were unable to complete the domain verification process, you can do so later using the Fix verification option.
After you’ve verified your domain, you can see insights for each verified domain in the admin console.
Each of your owned domains will show the amount of personal Dropbox account activity under the Personal accounts column.
After you’ve verified your domain, you can use account capture to force team members using their work email address for a personal Dropbox account to migrate to the Enterprise team or to change the email address associated with their Dropbox account.
Can I use account capture for users on other Dropbox Business teams?
The account capture feature will only allow you to capture users who are not yet members of a Dropbox Business team. If you'd like to merge other, existing teams, contact us for help.