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Domain verification and invite enforcement

This article discusses a feature that is only available to Dropbox Business teams on an Advanced or Enterprise plan.

Learn more about the new Dropbox Business plans.

Dropbox Business offers domain verification and invite enforcement to make the process of onboarding faster and easier for companies, organizations, and businesses.

Domain verification allows a team admin to verify ownership of an email domain with Dropbox. Invite enforcement can be enabled after domain verification is completed.

Invite enforcement will require all invited users with a personal Dropbox or Paper account created using an email on the verified domain to select from one of two options:

  • Join the team with their existing account.
  • If their account has mostly personal content, they can change the email address associated with this account to a new personal email address. This will keep their existing content separate from the business account.

Note: Teams on an Enterprise plan also have access to two additional features: domain insights and account capture.

Learn more about domain insights and account capture.

See domain verification and invite enforcement in action on the Dropbox blog.

Step one: Establish domain ownership

  1. Sign in to dropbox.com using your admin account.
  2. Open the Admin Console.
  3. Click Settings.
  4. Under Members, click Domains.
  5. Click Add domain.
  6. Enter the company domain you'd like to verify ownership of.
  7. Select one of the three verification methods.
  8. Follow the instructions on screen—once you've completed the verification, you'll receive an email notifying you that your domain ownership was successful.

What if I have more than one domain to verify, or I want to verify a subdomain?

Team admins can choose to verify a primary domain, which is the top-level domain of their website (for example, “dropbox.com”). Team admins can also verify subdomains, which are secondary domains of their website (for example, “sales.dropbox.com”).

When a team admin verifies a primary domain, they will see a checkbox next to Include all subdomains. Leave this checked to verify all the subdomains of the primary domain. Verifying a subdomain won’t show this option.

Which verification method is right for me?

There are three different ways you can verify your domain:

  • Add a meta tag
  • Upload an HTML file
  • Create a TXT record

For either of the first two options (adding a meta tag or uploading an HTML file), you'll likely need access to modify the code on your website. This is a secure and relatively fast option, since Dropbox will be able to see the changes as soon as they are live on your website.

If you don't have access to modify your website directly, or you don't have a website hosted at the domain you'd like to verify, you can create a TXT record on your domain host's website.

Most domain hosting services should have this functionality, however the specific steps on each service will vary. If you are unable to locate the steps for modifying your DNS configuration, please contact your domain host's support team or documentation for help. Dropbox cannot provide domain host support.

  • Note: Once you've made the changes on your domain host, it may take as long as a day for your changes to propagate across your website's domain servers. Dropbox will continue checking until the process is complete, and email you once the changes are live.

Step two: Enable invite enforcement for your domains

Once you have established domain ownership, you can enable invite enforcement for each domain. Enabling invite enforcement will cause all existing and future invites on this domain to be enforced—that is, users will be forced to either join your team, or to change the email on their existing Dropbox or Paper account to an address that does not use your verified domain. To enable invite enforcement:

  1. Sign in to dropbox.com using your admin account.
  2. Open the Admin Console.
  3. Click Settings.
  4. Under Members, click Domains.
  5. Click the gear icon beside the domain you have verified ownership of.
  6. Click Change capture settings.
  7. Select Invited users.

Once you have completed these steps, all existing and future invites will be enforced on this domain.

What if I wasn't able to complete domain verification?

If you were unable to complete the domain verification process, you can do so later using the Fix verification option.

  • Note: Dropbox will not provide any user information or enable invite enforcement until you successfully verify domain ownership.

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