Enterprise mobility management (EMM) helps companies to manage mobile device usage on company apps, networks, and devices. With Dropbox EMM, Dropbox Business teams on an Enterprise plan can work with third-party EMM providers to gain more control over how members use the Dropbox mobile apps.
With EMM, Enterprise team admins can:
To enable EMM, you’ll need a third-party EMM provider to manage mobile device access at your company. Once you have done this:
Note: Before requiring EMM, be sure to notify all team members who will be affected by this change.
During EMM deployment, it can be helpful for admins to know which team members have active sessions with either the Dropbox EMM or regular mobile apps. This information can give admins insight into how a transition is going, and help them determine when to make EMM required (as opposed to just optional). Overall, a usage report helps admins better understand mobile app usage across the company.
To create a usage report:
Note: Once the report is generated, the team admin will receive an emailed notification that it is complete.
iOS: On iOS devices, Dropbox EMM will be a brand new app called Dropbox EMM in the Apple app store.
Android: On Android devices, we've made changes to the existing Dropbox app (as opposed to creating a new EMM app).
For both iOS and Android, if you require EMM then your team members will need to download this new Dropbox app from your company app store to continue accessing their Enterprise accounts.
While Dropbox does not have a preferred EMM provider, we have worked with the following vendors and verified that our app works with them:
If you are interested in using any of these providers for EMM, contact them directly to learn more and get started.
Once EMM is enabled and authorized, Dropbox will look for the auth token each time a team member signs in (provided the user accesses the Dropbox app from an EMM-managed device).
If a team member is currently signed in to one of the Dropbox mobile apps, EMM will automatically sign them out, and only allow sign-in via the EMM-managed app. The same is true if a team member already has the Dropbox app and tries to sign in.
If a team member attempts to sign in to the regular Dropbox app, the sign in will be blocked and the user will be directed to the managed app.
If you encounter issues with the auth token, it's likely that it wasn't set correctly with the third-party EMM provider. Please verify that the auth token from the Dropbox Admin Console matches the one that's set with your EMM provider.
If you encounter further problems, please contact your EMM provider to troubleshoot.
If you enable EMM, and then find that one or more of your team members have trouble accessing Dropbox, it's likely that the user's device doesn't have the latest set of configurations from the EMM provider. To fix, check the EMM provider settings on the user's device. Issues may include: