Limit the amount of space a Dropbox Business team member can use

Member space limits are an account management feature, available to all teams on a new Dropbox Business plan.

With this feature, team admins can limit the amount of Dropbox storage space team members use.

How do space limits work?

Member space limits help admins control how much Dropbox storage space a team member uses. Once a space limit is set, Dropbox sends notifications to team members:

  • When they reach 90% of their space allotment
  • When they hit 100% of their space allotment, or exceed this

Team members receive these notifications via email, and as desktop notifications through the Dropbox desktop and mobile apps.

Team admins are also notified when a team member reaches these thresholds. Admins are notified via email, and a record is added to the activity logs.

Important notes:

  • Team admins won't receive email notifications when a team member reaches one of the firm limits that stop syncing and uploads. If you're using this new feature, see below for more info.
  • For most teams, members who exceed this limit don't lose Dropbox access or functionality. Dropbox continues to work like normal, even for team members who exceed their space allotment.

Now available in early access

Dropbox Business teams can also set more firm limits for their team members. If a member of one of these teams exceeds their space limit, two things will happen:

  • Their account will stop syncing
  • They won't be able to upload files

These team members will then have two options:

  • Remove files to bring their accounts below the space limit
  • Contact their admin to request more space

If you're a Dropbox Business team admin and you'd like to test this feature, you can enable it and get started.

What does it mean for a Dropbox product to be in “alpha” or “beta?”

I'm a team admin—how do I set a space limit for team members?

  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Click Settings.
  4. Click Space.
  5. Select a space limit, and then click Confirm.

Important note:

  • Only team admins can set a space limits for team members

Now available in early access

If you'd like to test the member space limits that stop syncing and file uploads, follow these steps to enable:

  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Click Settings.
  4. Click Space.
  5. Click the dropdown beside Member space limit.
  6. Select On (Stop sync).
  7. Select a specific space limit, and enter exceptions (if any).
  8. Click Apply changes.

Can I set limits for individual team members, rather than my whole team?

No. At this time, you can only set limits for your entire team. However, you can always leave the setting at No limit, which allows all team members to continue using Dropbox like normal.

You can also set limits but then create a list of exceptions for those team members that shouldn't be limited:

  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Click Settings.
  4. Click Space.
  5. Click No exceptions.
  6. Enter the names or email addresses of team members who should be exempt from storage limits, and then click Done.

Can I set a custom space limit, rather than choose one of the preset options?

Yes, you can choose a custom space limit. To do so:

  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Open the Members page (for most admins, this page will open by default).
  4. Click the name of the member you’d like to set a custom limit for.
  5. Click Edit space limit, and enter a new space limit.
  6. Click Set custom limit.

Can team members still use Dropbox if they exceed the space limit?

Yes. Dropbox will continue to work like normal, even for team members who exceed their space allotment.

Users who exceed the space limit don't lose Dropbox access, and file sync, uploads, and downloads will all continue to function as usual.

Now available in early access

If you’re using the firmer space limits referenced earlier in this article, then your team members will have a different experience.

Specifically, if they exceed the space limit their account will stop syncing, and they won’t be able to upload files. These team members will then have two options:

  • Remove files to bring their accounts below the space limit
  • Contact their admin to request more space

What counts towards a space limit?

Any files or folders stored in a team member's Dropbox Business account count toward storage limits.

Important notes:

  • Team folders don't count toward storage limits—team folders are shared spaces owned by the team, rather than the individual
  • Team folders do count towards the team's overall space usage
  • Shared folders owned by a team member only count toward that person's storage limit
  • Shared folders owned by a non-team member but shared with a team member count toward that member's space limit
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