Limit the amount of space a Dropbox Business team member can use

This article discusses stop sync, a feature that's available to certain Dropbox users who are part of a private beta program. Instructions for customers with stop sync are called out explicitly in this article.

Member space limits allows team admins to control how much Dropbox storage space team members can use. This feature is available to all Dropbox Business teams.

What happens if a member goes over their limit?

Members are notified via email, desktop, and mobile app when they reach:

  • 90% of their space limit
  • 100% or more of their space limit

Team admins are also notified via email. In addition, a record is added to the activity logs.

Dropbox will continue to function as normal for members who exceed their space limit.

For teams with private beta access to stop sync

For Dropbox Business teams who are part of the private beta program, admins can use stop sync limits. Stop sync limits prevent members who exceed their space limit

from using Dropbox as normal. Specifically, two things happen:

  • Their account will stop syncing
  • They won't be able to upload files

These team members will then have two options:

  • Remove files to bring their accounts below the space limit
  • Contact their admin to request more space

Note: Team admins won't receive email notifications when a team member reaches their stop sync limit.

Set a default space limit for all team members

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Click Settings.
  4. Click Space.
  5. Select a space limit, and then click Confirm.

Important note:

  • Only team admins can set a space limits for team members

For teams with private beta access to stop sync

You can set a default space limit for all team members. You can also decide if the limit will be soft (Only alert) or firm (Stop sync).

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Click Settings.
  4. Click Space.
  5. Click the dropdown beside Member space limit.
  6. Select Stop sync or Only Alert.
  7. Select a specific space limit, and enter exceptions (if any).
  8. Click Apply changes.

Set custom limits for individual team members

For most teams, you can't set custom space limits for individual team members. However, you do have the option to leave the member space setting at No limit, which allows all team members to continue using Dropbox without restrictions.

Alternatively, you can add team members to an exception list if they should not have space limits:

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Click Settings.
  4. Click Space.
  5. Click No exceptions.
  6. Enter the names or email addresses of team members who should be exempt from storage limits, and then click Done.

For teams with private beta access to Stop sync

You can set custom space limits for individual team members:

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Open the Members page (for most admins, this page will open by default).
  4. Click the name of the member you’d like to set a custom limit for.
  5. Click Edit space limit, and enter a new space limit.
  6. Click Set custom limit.

You can also add exceptions for those team members that should not be limited.

What counts towards a space limit?

Any files or folders stored in a team member's Dropbox Business account count toward storage limits.

Important notes:

  • Team folders don't count toward storage limits—team folders are shared spaces owned by the team, rather than the individual
  • Team folders do count towards the team's overall space usage
  • Shared folders owned by a team member only count toward that person's storage limit
  • Shared folders owned by a non-team member but shared with a team member count toward that member's space limit
  • Due to how space limits are calculated, the sum of an individual team member's usage may be different than the overall team usage

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