Dropbox for Salesforce: Troubleshooting and frequently asked questions

This article contains several sections. Click one of the links below to be taken directly to that section of this article.

Sections in this article:

Which Salesforce editions are supported?

Most Salesforce editions support Dropbox for Salesforce, including:

  • Group
  • Professional
  • Enterprise
  • Unlimited
  • Force.com
  • Developer
  • Performance

Is there a file size limit for uploading?

There is no file size limit for uploading documents using Dropbox for Salesforce. This applies to both drag-and-drop uploading and using the Upload files button.

Can I change the column order?

It is not possible to change column orders in Dropbox for Salesforce.

What are the .sfdb files in my Dropbox?

If you’re using Dropbox for Salesforce, you may see files ending in .sfdb in the Salesforce Documents folder in your Dropbox. These are marker files that are used to link your Salesforce records to your Dropbox folders.

What do I do if I accidentally deleted a .sfdb file?

Dropbox for Salesforce will not work if .sfdb files are deleted. If you’ve accidentally deleted the .sfdb files from your Dropbox, you can restore them as you would any other file in your Dropbox.

How can I tell if my version of Dropbox for Salesforce is up to date?

Dropbox for Salesforce continues to evolve with new features and improved performance. To see if an updated version is available:

  1. Sign in to the Salesforce AppExchange.
  2. Click your name, and then select My Account.
  3. Click Update Available, and then follow the on-screen instructions.
    • If there is no button, then you are currently running the most current version of Dropbox for Salesforce.

What's a Salesforce Object API name, and how do I find one?

Every object in Salesforce has an API name. If you’re working with custom objects, you can find the API name by following the instructions below:

  1. Sign in to the Salesforce website.
  2. Click Setup.
  3. Under the build section in the left column, click Create.
  4. Click Objects from the drop-down options.
  5. Click the object's name.
  6. Clicking the object's label—you'll see the API name.
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