How do I suspend a team member's account on my Dropbox Business team?

Admins of a Dropbox Business or Dropbox Enterprise team can choose to suspend a team member account when managing user licenses. A suspended team member instantly loses access to their Dropbox Business team account, its files and folders, and its Paper docs. The account will remain suspended until an admin chooses to remove the suspension. 

If the admin wants to restore any deleted files or older file versions that belong to a suspended member, they must do so before the extended version history limit (120 days for Dropbox Business teams).

Suspending a team member account

  1. Sign in to the Dropbox website.
  2. Open the Admin Console.
  3. Open the Members page.
  4. Click the gear icon beside the name of the user you would like to suspend.
  5. Click Suspend or delete user.
    • Select Suspend, and choose whether to delete this user's files from any devices they may have linked to Dropbox (this feature is called remote wipe)
  6. Click Suspend again.
Suspend a user

Unsuspending a team member account

  1. Sign in to the Dropbox website.
  2. Open the Admin Console.
  3. Open the Members page, click the "Show" dropdown, and select to Suspended.
  4. Click the gear icon beside the name of the user you would like to unsuspend.
  5. Click Unsuspend user.
  6. Click Unsuspend on the next screen.
Unsuspend a team member

Deleting a suspended team member from your Dropbox Business account

  1. Sign in to the Dropbox website.
  2. Open the Admin Console.
  3. Open the Members page, click the "Show" dropdown, and select to Suspended.
  4. Click the gear icon beside the name of the user you would like to delete.
  5. Click Delete user.
    • Choose whether to transfer the user's account to another team member, and whether to delete this user's files from any devices they may have linked to Dropbox
  6. Click Delete on the next screen.

What happens on the Dropbox desktop client when a user is suspended?

From the perspective of a team member, a suspended account works the same as a deleted account. The Dropbox desktop client is unlinked, and Dropbox will stop running. As an admin, you will also have the option to delete all of your business's files from the suspended member's account (this feature is called remote wipe).

However, there are three important differences between suspending a user and deleting a user:

  • Suspending a user is reversible (the user can be unsuspended later)
  • When suspending a user, shared folders and shared links will remain live
  • You cannot use account transfer with a suspended user

Learn more about deleting a Dropbox Business team member

Learn best practices for offboarding a Dropbox Business team member

I'm a Dropbox Business team member, and I can't log in because my account is suspended

If you're a non-admin Dropbox Business team member, and your account has been suspended, you should receive an email letting you know. If you've attempted to sign in or create a new account, you'll also see error messages letting you know that your account has been suspended. If you need access to your account, you'll need to speak with your company's Admin.

  • Can't sign in to view your admins? Try contacting your company's help desk, IT department, or management team for further help.

Will a suspended user still count as a provisioned license on my team account?

Yes, suspended users will continue to count as a provisioned license on your team. This means that a suspended user’s data and sharing relationships remain intact as long as the account is suspended, and available to you, the account admin.

If you'd like to reduce the number of licenses on your team, you can delete the suspended user's account. Once the account is deleted you can choose to transfer that account to someone else on your team.

What if I'm using Active Directory?

Changes made to user status in Active Directory are only pushed to Dropbox Business if you use the Dropbox AD Connector or a third party application. In most cases, user state changes only move in one direction (from Active Directory to Dropbox Business), but this depends on the particular connector you're using.

I'm a Dropbox Business team member—does suspension of my work account mean I also lose access to my personal account?

No. A suspended work account does not suspend your personal account. However, your personal and work accounts will be disconnected.

What if a team member has work files on a personal account, or has shared access with a personal account?

If members of your team have access to your team's files and folders via a personal Dropbox, you can manage access permissions on the individual files and folders.

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