How to suspend a Dropbox team member

Certain types of Dropbox admins can suspend a Dropbox team member. 

Suspended team members lose access to their Dropbox team account, including all files, folders, and Paper docs. Additionally, their account:

• Can be unsuspended later
• Is logged out of all devices
• Will still function with shared folders and shared links

If you want to recover deleted files from a suspended account, you have until the version history period ends (180 days for most teams).

How to suspend a team member

1. Log in to dropbox.com with your admin credentials.
2. Click Admin console.
3. Click the Members tab.
4. Click the gear icon beside the name of the user you want to suspend.
5. Click Suspend member.
6. Select Suspend and choose whether to delete this user’s files from any devices they may be logged into.
7. Click Suspend again.

How to unsuspend or delete a suspended team member

1. Log in to dropbox.com with your admin credentials.
2. Click Admin console.
3. Click the Members tab.
4. Click the Member type dropdown and select Suspended.
5. Click the gear icon beside the name of the desired user.
6. Click Unsuspend member or Delete member.

• If you’re deleting the suspended member, you’ll need to choose whether to transfer this member’s file content.

7.   Click Unsuspend or Delete.

If you unsuspend a team member, they immediately regain access to their account. They receive an email stating that their account is active again, and they can log in using their existing password (unless your team uses SSO).

What should I do if my account is suspended?

If you're a team member and your account has been suspended, you should receive an email letting you know. If you have a personal Dropbox account, the suspension on your business account won't affect it.

If you need access to your account, you'll need to speak with your admin. If you don't know who your admins are, try contacting your organization's help desk, IT department, or management team for help.

What happens if I'm using Active Directory?

Changes made to user status in Active Directory are only pushed to Dropbox team accounts if you use the Dropbox AD Connector or a third party application. In most cases, user state changes only move in one direction (from Active Directory to Dropbox team accounts), but this depends on the particular application you're using.