Switch the email addresses between personal and work accounts

To switch the email addresses linked to your personal and work accounts, you will need to use a third email address as a placeholder. Please see the instructions below.

In both sets of instructions, we'll call the email address linked to your personal account "Email A." The email linked to your work account will be called "Email B." The third, placeholder email address you'll need to use to swap Email A and Email B will be called "Email C."

If you're a Dropbox Business team admin:

  1. First, sign in to dropbox.com and change the email linked to your personal account from Email A to the placeholder Email C.
  2. Click your name or avatar at the top of any page.
  3. Click Settings.
  4. Click the Account tab.
  5. Next to Email A, choose Change email.
  6. Enter Email C, confirm the email, and enter your password.
  7. Click Update email.
  8. Once you've changed the email, Email A will be released.
  9. Following the same steps above, next log into your Business account (Email B) and change the email linked to your Business account from Email B to Email A.
  10. Finally, log out of your Business account and back into your personal account (Email C). From there, you can change the email linked to your personal account from Email C to Email B.

If you're a Dropbox Business team member:

  1. Sign in to dropbox.com and with your personal account (Email A).
  2. Click your name or avatar at the top of any page.
  3. Click Settings.
  4. Click the Account tab.
  5. Next to Email A, choose Change email.
  6. Enter Email C, confirm the email, and enter your password.
  7. Click Update email.
  8. Once you've changed the email, Email A will be released.
  9. Contact your administrator to change your business email address from Email B to Email A (Business account team members cannot change email addresses on Business accounts).
  10. The Admin will need to follow these steps:
    1. Sign in to dropbox.com.
    2. Click Admin Console.
    3. Click the team member's name.
    4. Click Change beside the current email address and enter the new one (Email C).
  11. Once these changes have been made, you can change your personal email address from Email C to Email B by following the instructions in step one above.

If you're a Basic or Plus user on a free team:

  1. Sign in to dropbox.com with your personal account (Email A).
  2. Click your name or avatar at the top of any page.
  3. Click Settings.
  4. Click the Account tab.
  5. Next to Email A, choose Change email.
  6. Enter Email C, confirm the email, and enter your password.
  7. Click Update email.
  8. Once you've change the email, Email A will be released.
  9. Following the steps above, next sign in to your work account (Email B), and change the email linked to your work account from Email B to Email A.
  10. Sign out of your work account and back in to your personal account (Email C). From there, you can change the email linked to your personal account from Email C to Email B.

You will only need to make these changes once. Any changes you make automatically apply to any computers or mobile devices linked to your account.

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