Why is Dropbox displaying a message saying I’m running an old version of the application?

We regularly release new versions of the Dropbox application with additional features, better performance and security enhancements. These new versions are rolled out through automatic updates.

Certain conditions can cause these updates to fail. Failure to update can result from environment configurations, such as permission issues, or due to interactions with other applications, such as antivirus or firewall policies.

After a few failed attempts to automatically update, the Dropbox application displays the following message:

“You're using an old version of Dropbox.”

Depending on how old your version is, this message may include the number of days you have left for your current version to stop working.

To continue using Dropbox, follow these steps:

  1. Download the latest version of the application.
  2. When the download is finished, double-click the Dropbox installer to execute it as your current system user.
  3. Older versions might require you to enter your Dropbox login credentials after updating. After you log in, the Dropbox application takes some time to compare your Dropbox folder on your computer to your account online to determine if it needs to sync any files.

Note: You might need to uninstall the Dropbox application before reinstalling if:

  • You are instructed to uninstall in the application or by Dropbox support
  • The installation doesn't complete
  • The issue you want to resolve by reinstalling the application continues to happen

If the counter for updating your application expires, your Dropbox stops syncing and displays the following message:

Old version error message

To fix this, click Update Dropbox to start the update process and continue using Dropbox.

Dropbox Business

If you’re part of a Dropbox Business team, it's possible that your auto-updates failed because your user profile on your computer doesn’t have the permission to install new versions of the Dropbox application. If the manual update fails, contact your IT administrator for assistance.
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