What if there's an error creating the Dropbox folder in a new location?

If you're moving your Dropbox folder, Dropbox may not be able to create it in a new location if any of the following are true:

Your hard drive, or the destination for the Dropbox folder, is low on space

It's possible that there's not enough room to move or save the entirety of the data stored in your Dropbox folder.

To check whether this is true for you, view your available hard drive space. If your hard drive is very low on disk space, you'll need to make space available in order to properly move the contents of your Dropbox folder to the new location.

Files or folders are in use

Dropbox is not able to move some files to the new location if they are being used in other applications.

To resolve this issue, close any applications that are accessing files in your Dropbox folder before attempting to create the Dropbox folder in a new location.

Incorrect folder permissions

Dropbox may not be able to create the Dropbox folder in the new location for two possible reasons:

  • Folders in your Dropbox don't have correct permissions
  • The destination where you're attempting to move your Dropbox folder doesn't have correct permissions

If either of these are true for you, follow these steps to troubleshoot file permissions:

Linux

  1. Quit Dropbox by right-clicking the Dropbox menu from the menu bar and selecting Quit
  2. Open a terminal window and copy and paste the following line into the terminal (exactly as written below):
    sudo chown "$USER" "$HOME"
    sudo chown -R "$USER" ~/Dropbox ~/.dropbox
    sudo chattr -R -i ~/Dropbox
    sudo chmod -R u+rw ~/Dropbox ~/.dropbox
    
    If your Dropbox folder is not ~/Dropbox, make sure you modify all the commands above to point to the correct location.
  3. Restart Dropbox by going to the Internet menu under Applications.

Macintosh

  1. Quit Dropbox by clicking the Dropbox icon from the menu bar, clicking the gear icon, and then selecting Quit Dropbox from the pop-up menu.
  2. Open your Terminal app (located at /Applications/Utilities/Terminal).
  3. Copy and paste the following lines into the Terminal, one at a time, and press Return after each one.
    • Be sure to copy-and-paste these commands, rather than typing by hand, as entering the command incorrectly could cause some harm to your computer
    You'll be prompted to enter your computer user's password (not your Dropbox password) after entering the first command. Note that the password field in the terminal will remain blank as you type your password. After you type it, press Return.
    sudo chflags -R nouchg ~/Dropbox ~/.dropbox ~/.dropbox-master 
    sudo chown "$USER" "$HOME" 
    sudo chown -R "$USER" ~/Dropbox ~/.dropbox 
    sudo chmod -RN ~/.dropbox ~/Dropbox 
    chmod -R u+rw ~/Dropbox ~/.dropbox
    
    If the location of your Dropbox folder is not ~/Dropbox, be sure to modify all the commands above to point to the correct location.
  4. Restart Dropbox. Dropbox is located in your Applications folder.

Vista/Win7/Win8/Win10

  1. Quit Dropbox by clicking the Dropbox icon in the system tray, clicking the gear icon in the notifications panel, and selecting Exit Dropbox from the menu.
  2. Press Windows Key + R (at the same time), then type cmd and press Enter to open the command prompt.
  3. Copy and paste the following lines into the command prompt, one at a time, and press Enter after each one.
    • Be sure to copy-and-paste these commands, rather than typing by hand, as entering the command incorrectly could cause some harm to your computer
    • Paste by right-clicking and then selecting Paste
    icacls "%HOMEPATH%\Dropbox" /grant "%USERNAME%":(F) /T
    icacls "%APPDATA%\Dropbox" /grant "%USERNAME%":(F) /T
    

    If the location of the Dropbox folder does not have C:\Users\YourUser\Dropbox as its path, modify the first command to point to it. For example, if your Dropbox is in D:\Dropbox, the command would appear as:
    icacls "D:\Dropbox" /grant "%USERNAME%":(F) /T
    
    The other commands should remain unchanged. Note that, depending on the size of your Dropbox, this operation may take some time to complete. Wait for the C:\ prompt to appear again before proceeding.
  4. Restart Dropbox by opening the Start menu, selecting Program Files, and then Dropbox.

We recommend that you contact the support organization of your operating system to troubleshoot file permissions on the intended destination for your Dropbox folder.

You're using symlinks or referenced files

We strongly recommend against methods that add referenced files (symlinks, junction points, or networked folders) to the Dropbox folder. In addition to interfering with creating the Dropbox folder in a new location, reference files can cause high CPU usage, poor syncing performance, permissions issues, and space usage discrepancies.

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