Troubleshooting shared links

File owners can share files and folders on a read-only basis with a shared link. If you received a shared link, click it to preview the files or folder that were shared with you. If the link does not work or you receive an error, this article describes shared link troubleshooting steps.

Expired shared links

The owner of a shared link can choose to set an expiration date for the link—if you click the link after its expiration date, you will be redirected to a page notifying you that the shared link has expired.

If you've reached the expired shared link page and you still need access to this link, please contact the file owner and request a new a link.

Opening a shared link takes you to your Dropbox

If you already have access to a file or folder (in other words, if the file owner has shared it with you before), clicking a shared link will bring you directly to your Dropbox. This works for folders too: if you already have a folder in your Dropbox, clicking a shared link that points to that folder will take you to its location in your Dropbox.

If you continue to have issues, contact our support team.

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