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A shared link is not working, or shows a 404 error

There are some situations where a shared link may stop working and the recipient may see an error. 

Sections in this article:

My shared link isn’t working

If you created a link that isn’t working, check the following:

1. Did you delete the file or folder?

To reenable the link, restore the file or folder. As soon as you restore the file or folder, the shared link will work again.

2. Did you disable the link?

Follow these steps to check if your link is disabled:

  1. Sign in to dropbox.com.
  2. Click Files.
  3. Click Sharing.
  4. Click Links.

If you don't see the link in your list, you may have deleted it. You can always create a new link to the file of folder you want to share.

3. Has the link expired?

If you're a Dropbox Professional or Dropbox Business user, and you set an expiration for your shared link, it may have expired. In that case, you need to create a new link to the file or folder.

4. Is the file in a shared folder? Did the owner change its settings?

If you're a Dropbox Business user, the owner of a shared folder may have changed the sharing settings to specify that links can only be shared with other team members. The admin can also turned off the ability to share links with people outside the team.

5. Were your links banned?

We ban shared links when they're responsible for unusually large amounts of traffic, or when they violate our Acceptable Use Policy (for example, by hosting spam or malware).

I received a link that isn’t working

If you received a link that isn’t working, check the following:

1. Does a shared link open in your Dropbox account?

If you already have access to a file or folder (in other words, if the file owner shared it with you before), clicking a shared link takes you directly to your Dropbox. This works for folders too: if you already have a folder in your Dropbox, clicking a shared link that points to that folder takes you to its location in your Dropbox.

2. Does a shared link fail to open in your browser?

If you click a shared link and it fails to open, you may be encountering a browser issue. To correct this, sign out of Dropbox and then click the shared link again.

3. Is the link still not working?

If neither of these fixes the issue, contact the person who created the shared link.

Someone I don't recognize shared a file with me

If you received an email notification about a shared folder or shared link, make sure the email really came from Dropbox. If it's not genuine or you're not sure, don't click any links in the email.

Forward the suspicious email to abuse@dropbox.com and we'll investigate.

Even if the notification came from Dropbox, don't view or download a file, or accept a shared folder invitation, unless you know the sender. If you don't know the sender, ignore the notification, delete the email, or decline the invitation.

If it looks like someone is hosting content on Dropbox that violates our Acceptable Use Policy, please report it to us.

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