A shared folder is now unshared—why?

A folder can be unshared or appear unshared in several ways. Use the following scenarios to troubleshoot.

Sections in this article:

Dropbox says someone left a shared folder

Users can inadvertently leave a shared folder by nesting a shared folder or moving the folder (both are explained in detail below). Here are other common ways that a member can unknowingly leave a shared folder:

  • The owner or a member deletes the entire shared folder. Deleting a shared folder removes you from the folder, but not other members.
  • Antivirus software or backup applications can prevent Dropbox from syncing a shared folder, which causes a user to leave the shared folder. Check the settings of antivirus and backup applications to determine if they interfere with Dropbox.

A shared folder is moved inside another folder

Shared folders can’t be "nested" within another folder. If you move a shared folder into another folder, you create a copy of the shared folder. Since you aren’t a member of the original shared folder, you can't see changes that other members make to files in that folder.

To resolve, add the original shared folder back to your Dropbox. When you re-add the folder you'll see the latest versions of the files in that folder, including changes made while you weren't a member. Changes you made to files in your unshared copy of the folder do not sync.

A member moved a shared folder out of Dropbox

If you move a shared folder out of your Dropbox (for example, to an external hard drive or your computer desktop), Dropbox thinks you’ve left the shared folder. You no longer see changes members make to files in that folder.

To resolve, add the original shared folder back to your Dropbox. When you re-add the folder you'll see the latest versions of the files in that folder, including changes made while you weren't a member. Changes you made to files in your unshared copy of the folder do not sync.

A shared folder has the same name as another folder

If you join a shared folder that has the same name as a folder already in your Dropbox, a (1) is appended to the shared folder name.

To resolve, rename the original folder causing the naming conflict. Then you can remove the (1) from the shared folder name.

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