{"en":"This page is not currently available in your language.","id":"Halaman ini sekarang belum tersedia dalam bahasa Anda.","ms":"Laman ini kini belum boleh didapati dalam bahasa anda.","es_ES":"Esta página no está disponible en tu idioma en este momento.","da_DK":"Denne side er i øjeblikket ikke tilgængelig på dit sprog.","fr":"Cette page n'est actuellement pas disponible dans votre langue.","de":"Diese Seite ist zurzeit nicht in Ihrer Sprache verfügbar.","en_GB":"This page is not currently available in your language.","pl":"Ta strona aktualnie nie jest dostępna w Twoim języku.","it":"Al momento questa pagina non è disponibile nella tua lingua.","nl_NL":"Deze pagina is momenteel niet beschikbaar in je taal.","nb_NO":"Denne siden er for øyeblikket ikke tilgjengelig på språket ditt.","ru":"На данный момент эта страница недоступна на вашем языке.","zh_TW":"此頁面目前沒有您語言的版本。","sv_SE":"Denna sida är för närvarande inte tillgänglig på ditt språk.","th_TH":"หน้านี้ยังไม่มีให้บริการในภาษาของคุณในขณะนี้","zh_CN":"本页面暂无您所需的语言版本。","ja":"申し訳ありませんが、このページは選択した言語ではご利用になれません。","pt_BR":"Esta página não está disponível no momento em seu idioma.","ko":"현재 이 페이지는 한국어 번역이 제공되지 않습니다.","es":"Esta página aún no está disponible en tu idioma.","uk_UA":"На даний момент ця сторінка недоступна на вашій мові.","en_AU":"This page is not currently available in your language."}

Video and audio files cut off when I stream them on dropbox.com

If a video or audio file is shared with you on dropbox.com, you may not be able to stream (or play) the entire file. This depends on the kind of Dropbox account the owner of the file has: Basic, Plus, Professional, or Business. 

This limitation only applies to shared video and audio files on dropbox.com. If the file is stored on your own account, you can always stream it (in its entirety) on dropbox.com.

There are two ways to play a complete audio or video file that was shared with you (in its entirety):

  • Open and play it with the Dropbox mobile app
  • Download it to your Dropbox account

If the owner of the video or audio file is a Dropbox Basic user

If a Dropbox Basic user shares a video or audio file with you, you can stream the first 15 minutes on dropbox.com.

If the owner of the video or audio file is a Dropbox Plus or Professional user

If a Dropbox Plus or Professional user shares a video or audio file with you, you can stream the first 60 minutes on dropbox.com.

If the owner of a video or audio file is a Dropbox Business user

If a Dropbox Business user shares a video or audio file with you, you can stream the first four hours on dropbox.com.

We’re sorry to hear that. Let us know how we can improve:

Thanks for your feedback! Let us know how this article helped:

Thanks for your feedback!

Community answers

    Other ways to get help

    Community

    Twitter support

    Contact support