Videos are cut off when other people view

When Basic, Pro, or Business trial users share a video, the recipients can stream up to 15 minutes of it on To view a longer video, recipients must download the file or watch it on a mobile app.


  • This limit only applies to recipients of a shared video. You can stream your own videos in their entirety on
  • This limit does not apply to videos shared by Business users. Any recipient, regardless of their account type, can watch the full-length video.
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