If someone close to you has passed away, we're sorry for your loss. Tracking down files may be the last thing you want to deal with right now. We'll try to help as best we can.
Usually the easiest approach is to look in the Dropbox folder on the person's computers if you're authorized to do so. Many Dropbox users have all of the files from their account available in this folder, which syncs to their account online.
If you don't have access to any of the person's synced computers, you might be able to access the files in the account by sending us a request.
When people pass away, we want to make sure we respect their privacy rights above all. For this reason, the request process will take some time, and we can't guarantee that we'll be able to provide access. Thank you in advance for your patience and understanding.
To request access to the account of someone who has passed away, you'll need to provide documentation that:
- The person is in fact deceased
- You have a legal right to access the person's files under all applicable laws
To do that, please send the following information to us by mail:
- The full name of the deceased person
- The email address associated with that person's Dropbox account
- Your name, mailing address, email address, and your relationship to the deceased person
- A photocopy of your government-issued ID
- A valid court order establishing that it was the deceased person's intent that you have access to the files in their account after the person passed away, and that Dropbox is compelled by law to provide the deceased person's files to you
Please mail this information to:
Dropbox Legal Department — Decedents' Accounts
333 Brannan St.
San Francisco, CA 94107
We'll review the information you've provided and follow up by email to let you know whether we can move forward with your request.
We wish you the best during this difficult time.