Is my Acer device eligible for the Dropbox space promotion?

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What is the Dropbox promotion on Acer devices?

When you use Dropbox on a promotion-eligible Acer device, it’s easier than ever to access your most important docs, photos, and videos from anywhere and share them with others.

Select models of Acer consumer computers purchased in select countries any time in or after May 2015 may be eligible for an additional 15 GB of Dropbox space for 3 months.

If you’ve purchased a new Acer Iconia B1-810 tablet in select countries any time in or after Fall 2014, you may be eligible for an additional 10 GB of Dropbox space for 3 months.

Select Acer tablets purchased before fall 2014 may have received an alternate promotion. Please see the Terms of the Dropbox 6 month promotion for Acer devices section below for more information.

Promotion terms and eligibility

How long is the promotional space valid for?

The 10 GB of promotional space on Acer tablets is valid for 3 months. The promotion must be redeemed within 90 days of acquiring your device.

The 15 GB of promotional space on Acer computers is valid for 3 months. The promotion must be redeemed within 90 days of linking your eligible device to your Dropbox account.

Which Acer devices are eligible for the promotion?

The promotion is currently available on the Acer Iconia B1-810 tablet and select Acer computers.

How can I check if my device is eligible?

Your device may be eligible if the following requirements are met:

  • The Dropbox app is pre-loaded on your Acer tablet; and,
  • Your carrier is participating in the promotion; or,
  • The Dropbox installer is pre-loaded on your Acer computer.

To redeem the promotion, you need to complete at least 5 steps of the Get Started guide.

If I purchased multiple promotion-eligible devices, can I redeem the same offer multiple times?

No. Each Dropbox account can only redeem the same type of promotion once. For example, you can’t redeem the Acer 10 GB for 3 months promotional deal more than once.

Can I transfer my promotional space to another Dropbox account?

No, the promotional space is not transferable once it has been redeemed.

Can I get the promotion on a refurbished or used device?

No. The promotional space is only available to the original buyer of the new, eligible device.

Why am I not eligible for promotional space?

There are a variety of reasons you may not be eligible to redeem promotional space:

  • You have already redeemed a promotion on an Acer device. You are only eligible to redeem the same type of promotional deal once. For instance, you cannot redeem the Acer 10 GB for 3 months promotion more than once, even if you buy multiple eligible Acer devices.
  • The Dropbox app was not pre-loaded on your device.
  • You bought your device pre-owned or refurbished, and the previous owner redeemed the promotional deal associated with the device. Each device can only grant a promotion once.
  • Your device may not be eligible for the promotion due to some country and retailer exclusions.

How can I tell if Dropbox was pre-loaded on my device?

If Dropbox was pre-loaded on your Acer tablet, the Dropbox app already came installed on your device without the need to download it from the Google Play store.

If Dropbox was pre-loaded on your Acer computer, the Dropbox installer icon was available on your computer’s desktop when you first started your computer.

Redeeming the promotion

How do I redeem the promotional space on my Acer tablet?

If your device is eligible, you must complete the following steps to redeem your space:

  1. Sign up or sign in through the Dropbox application on your eligible device in order to link it to Dropbox.
  2. Complete at least 5 steps of our Get Started guide within 90 days.


How do I redeem the promotional space on my Acer computer?

If your computer is eligible, you must complete the following steps to redeem your space:

  1. Use the installer included on your eligible device to link it to Dropbox.
  2. Sign up or sign in through the Dropbox application on your eligible device.
  3. Complete at least 5 steps of our Get Started guide within 90 days of connecting your eligible device to your Dropbox account.


How do I link my Acer computer to Dropbox?

To install Dropbox on your Acer computer, locate and double-click the Dropbox icon on your desktop (If you can't find the Dropbox installer on your Acer computer, you can also download it here).


Link your Acer computer to Dropbox.

You can sign up for a new Dropbox account by filling out the details on this page. If you already have a Dropbox account, click sign in.

When the Dropbox installation is complete, you will see this page:


Link your Acer computer to Dropbox.

You must use the Acer installer on your computer's desktop or this Acer Dropbox app installer on our website. If you have previously installed another version of Dropbox, for example from the Dropbox website, then you will need to uninstall that version. You can reference this article to uninstall previous version of the Dropbox Application.


When do I have to redeem the space by?

The promotion must be redeemed within 90 days of acquiring your device. You must sign up or sign in to Dropbox on your eligible device and complete five of the Get Started steps within 90 days of acquiring your device.


I’m unable to redeem the promotional space on an eligible device. Can you help?

If you are unable to redeem your promotional space from your eligible device, please verify the following:

  • Did you complete at least 5 steps of our Get Started guide? Please note that you have to complete these steps within 90 days of acquiring your eligible device.
  • Did you sign in to the Dropbox app with another Dropbox account? You can only redeem the promotion with the first Dropbox account you used to sign in to Dropbox on the eligible device. The promotion may not be transferred between accounts. If you do not have access to the email address that was first used to log in to Dropbox on your device, you will not be able to redeem the promotion.
  • Have you redeemed another Acer promotion? Each user is only eligible to redeem the same type of promotional deal once. For example, you can’t redeem the Acer 10 GB for 3 months promotional deal more than once.
  • Was your device refurbished or pre-owned? The promotional space is only available to the original buyer of the new, eligible device.
  • Did you install Dropbox using the installer shortcut on your Acer computer's desktop? You must use the Acer installer on your computer's desktop or this Acer Dropbox app installer on our website. If you have previously installed another version of Dropbox, for example from the Dropbox website, then you will need to uninstall that version. You can reference this article to uninstall previous version of the Dropbox Application.


How do I check if I’ve successfully redeemed the promotion?

You can verify your promotional space by going to your account page and clicking View all space earned.

When the promotion ends

How do I check when my promotional space expires?

You can verify when your bonus space expires by going to your account page and clicking View all space earned.


What happens when my promotional space expires?

When your promotional deal expires, your Dropbox space limit will automatically return to what it was without the promotional space. For example, if you have a Basic account, your limit will return to 2 GB plus any space you've earned through referrals or other bonuses.

If you're over your limit after expiration, you'll no longer be able to save new photos, videos, and docs to Dropbox. You'll be able to get more space by upgrading to Dropbox Plus.

Terms of the Dropbox 3 month promotion for Acer tablets

For Acer tablets that have the Dropbox application pre-loaded, the promotion is available to the first user who (a) signs up for Dropbox or signs in to an existing account, and (b) completes Dropbox's "Get Started" guide within 90 days of acquiring your device. The promotion is for a single Dropbox personal plan account to receive, for three months, an additional 10 GB of storage space in addition to the storage space Dropbox offers to users with free accounts. Each user is only eligible for one promotion of this type for a single account. The promotion may not be available to users who have previously received a Dropbox promotion through the purchase of a non-Acer device. When the three-month promotional period ends, the 10 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, or Syria.

Terms of the Dropbox 3 month promotion for Acer computers

For new Acer computers that have the Dropbox application pre-loaded, the promotion is available to the first user who (a) signs up for Dropbox or signs in to an existing account, and (b) completes Dropbox's "Get Started" guide within 90 days of linking the eligible device to a Dropbox account. The promotion is for a single Dropbox personal plan account to receive, for three months, an additional 15 GB of storage space in addition to the storage space Dropbox offers to users with free accounts. Each user is only eligible for one promotion of this type for a single account. The promotion may not be available to users who have previously received a Dropbox promotion through the purchase of a non-Acer device. When the three-month promotional period ends, the 15 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, or Syria.

Terms of the Dropbox 6 month promotion for Acer devices

For Acer tablets that have the Dropbox application pre-loaded, the promotion is available to the first user who (a) signs up for Dropbox or signs in to an existing account, and (b) completes Dropbox's "Get Started" guide within 90 days of linking the eligible device to a Dropbox account. The promotion is for a single Dropbox personal plan account to receive, for six months, an additional 28 GB of storage space in addition to the storage space Dropbox offers to users with free accounts. Each user is only eligible for one promotion of this type for a single account. The promotion may not be available to users who have previously received a Dropbox promotion through the purchase of a non-Acer device. When the six-month promotional period ends, the 28 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, Syria, or the region of Crimea.

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