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Is my Acer device eligible for the Dropbox space promotion?

Sections in this article:

What is the Dropbox promotion on Acer devices?

When you use Dropbox on a promotion-eligible Acer device, it’s easier than ever to access your most important docs, photos, and videos from anywhere and share them with others.

Select models of Acer computers purchased in select countries after July 2018 may be eligible for an additional 25 GB of Dropbox space for 12 months from the date of purchase. This is true for users who create a new Dropbox account using the Acer Jumpstart setup flow.

Promotion terms and eligibility

How long is the promotional space valid for?

The 25 GB of promotional space on select models of Acer devices is valid for 12 months from the date the promotion is redeemed.

Which Acer devices are eligible for the promotion?

The promotion is currently available on select models of Acer computers.

How can I check if my device is eligible?

Your device may be eligible if you see a prompt to install Dropbox and create a new Dropbox account during the Acer Jumpstart steps.

To redeem the promotion, you’ll need to click this prompt and follow the steps to install Dropbox and sign up for a new account. You’ll then need to complete the following 2 steps of the Get Started guide:

  • Add files to your Dropbox folder
  • Install Dropbox on another device or any other computer you use

How do I complete the Dropbox Get Started steps to claim my promotional space?

If I purchased multiple promotion-eligible devices, can I redeem the same offer multiple times?

No. Each Dropbox account can only redeem the same type of promotion once. For example, you can’t redeem the Acer 25 GB for 12 months promotional deal more than once.

Can I transfer my promotional space to another Dropbox account?

No, the promotional space is not transferable once it has been redeemed.

Can I get the promotion on a refurbished or used device?

No. The promotional space is only available to the original buyer of the new, eligible device.

Why am I not eligible for promotional space?

There are a variety of reasons you may not be eligible to redeem promotional space:

  • You have already redeemed a promotion on an Acer device. You are only eligible to redeem the same type of promotional deal once. For instance, you cannot redeem the Acer 25 GB for 12 months promotion more than once, even if you buy multiple eligible Acer devices.
  • You signed in to an existing Dropbox account. This promotion is only valid for new Dropbox accounts created during the Acer Jumpstart setup.
  • You did not see a prompt to create a new Dropbox account during the Acer Jumpstart steps.
  • You bought your device pre-owned or refurbished, and the previous owner redeemed the promotional deal associated with the device. Each device can only grant a promotion once.
  • Your device may not be eligible for the promotion due to some country and retailer exclusions.

Redeeming the promotion

How do I redeem the promotional space on my Acer computer?

If your device is eligible, you must do the following to redeem your space:

  1. Click the prompt to install Dropbox and create a new Dropbox account that appears during the Acer Jumpstart steps, and complete this process.
  2. Complete the following 2 steps of the Get Started guide:
    • Add files to your Dropbox folder
    • Install Dropbox on another device or any other computer you use

Important note: You must click the prompt in the Acer Jumpstart steps for your computer to be eligible for the promotional space. If you skip this step and later install Dropbox on your own, you will not be eligible for the promotional space.

Link your Acer computer to Dropbox

When do I have to redeem the space by?

The promotion must be redeemed within 12 months of the date of purchase of your device.

I’m unable to redeem the promotional space on an eligible device. Can you help?

If you can’t redeem the promotional space from your eligible device, please verify the following:

  • Did you complete the 2 steps of our Get Started guide?
  • Have you redeemed another Acer promotion? Each user is only eligible to redeem the same type of promotional deal once. For example, you can’t redeem the Acer 25 GB for 12 months promotional deal more than once.
  • Was your device refurbished or pre-owned? The promotional space is only available to the original buyer of the new, eligible device.
  • Did you install Dropbox using the prompt in the Acer Jumpstart steps? You must install Dropbox by following the prompt in the Acer Jumpstart steps to be eligible.

How do I check if I’ve successfully redeemed the promotion?

You can verify your promotional space by going to your account page and clicking View all space earned.

When the promotion ends

How do I check when my promotional space expires?

You can verify the date your bonus space was first awarded by visiting your account page and clicking View all space earned. The bonus space will expire 12 months from this date.

What happens when my promotional space expires?

When your promotional deal expires, your Dropbox space limit will automatically return to what it was without the promotional space. For example, if you have a Basic account, your limit will return to 2 GB plus any space you've earned through referrals or other bonuses.

If you're over your limit after expiration, you'll no longer be able to save new photos, videos, and docs to Dropbox. You'll be able to get more space by upgrading to Dropbox Plus.

Previous Acer promotions and promotional terms

Previously, Dropbox supported several other promotions for Acer devices. If you purchased an Acer device after July 2018, the 25 GB promotion discussed in this article may apply for you. If you purchased an Acer device before December 2015, you may see an older promotion:

  • Select models of Acer consumer computers purchased in select countries between January 2014 and December 2015 may have been eligible for an additional 15 GB of Dropbox space for 3 months.
  • New Acer Iconia B1-810 tablets purchased in select countries between January 2014 and December 2015 may have been eligible for an additional 10 GB of Dropbox space for 3 months.
  • Select Acer tablets purchased before fall 2014 may have received an alternate promotion.

Terms of both the current promotion, and these previous ones, are detailed below.

Terms of the Dropbox 1 year promotion for Acer computers (current promotion)

For Acer computers that were purchased after July 2018 and had the Dropbox prompt appear in the Acer Jumpstart steps, the promotion is available to the first user who (a) signs up for Dropbox, and (b) completes two steps of the Dropbox "Get Started" guide (add files to their Dropbox folder, and install Dropbox on another device or any other computer they use). The promotion is for a single Dropbox personal plan account to receive, for 12 months from the date of redemption, an additional 25 GB of storage space in addition to the storage space Dropbox offers to users with free accounts. Each user is only eligible for one promotion of this type for a single account. When the 12-month promotional period ends, the 25 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, or Syria.

Terms of the Dropbox 3 month promotion for Acer tablets (past promotion)

For Acer tablets that have the Dropbox application pre-loaded, the promotion is available to the first user who (a) signs up for Dropbox or signs in to an existing account, and (b) completes Dropbox's "Get Started" guide within 90 days of acquiring your device. The promotion is for a single Dropbox personal plan account to receive, for three months, an additional 10 GB of storage space in addition to the storage space Dropbox offers to users with free accounts. Each user is only eligible for one promotion of this type for a single account. The promotion may not be available to users who have previously received a Dropbox promotion through the purchase of a non-Acer device. When the three-month promotional period ends, the 10 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, or Syria.

Terms of the Dropbox 3 month promotion for Acer computers (past promotion)

For new Acer computers that have the Dropbox application pre-loaded, the promotion is available to the first user who (a) signs up for Dropbox or signs in to an existing account, and (b) completes Dropbox's "Get Started" guide within 90 days of linking the eligible device to a Dropbox account. The promotion is for a single Dropbox personal plan account to receive, for three months, an additional 15 GB of storage space in addition to the storage space Dropbox offers to users with free accounts. Each user is only eligible for one promotion of this type for a single account. The promotion may not be available to users who have previously received a Dropbox promotion through the purchase of a non-Acer device. When the three-month promotional period ends, the 15 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, or Syria.

Terms of the Dropbox 6 month promotion for Acer devices (past promotion)

For Acer tablets that have the Dropbox application pre-loaded, the promotion is available to the first user who (a) signs up for Dropbox or signs in to an existing account, and (b) completes Dropbox's "Get Started" guide within 90 days of linking the eligible device to a Dropbox account. The promotion is for a single Dropbox personal plan account to receive, for six months, an additional 28 GB of storage space in addition to the storage space Dropbox offers to users with free accounts. Each user is only eligible for one promotion of this type for a single account. The promotion may not be available to users who have previously received a Dropbox promotion through the purchase of a non-Acer device. When the six-month promotional period ends, the 28 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, Syria, or the region of Crimea.

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