Is my Dell device eligible for the Dropbox space promotion?

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Promotion terms and eligibility

What is the Dropbox promotion on Dell devices?

If you’ve recently purchased a Dell consumer computer or Android tablet, you may be eligible for an additional 20 GB of included Dropbox space.

  • Note: Some Dell promotions may only apply to new Dropbox users.

If I purchased multiple promotion-eligible devices, can I redeem the same offer multiple times?

No. Each Dropbox account can only redeem this promotion once.


Can I transfer my promotional space to another Dropbox account?

No. The promotional space is not transferable once it has been redeemed.


Can I get the promotion on a refurbished or used device?

No. The promotional space is only available to the original buyer of the eligible device.


Why am I not eligible to redeem the promotional space?

There may be a variety of reasons you're not eligible to redeem the promotional space:

  • You're only eligible to redeem the same type of promotional deal once. For example, you can't redeem the Dell promotion more than once, even if you buy multiple eligible Dell devices
  • The Dropbox app was not pre-loaded on your device.
  • You bought your device pre-owned or refurbished, and the previous owner redeemed the promotion associated with the device. Each device can only earn promotional space once.
  • Some Dell promotions may only apply to new Dropbox users.

Redeeming the promotion

How do I claim this promotion?

In order to receive an additional 20 GB of space on your Dropbox account, you must complete the following steps:

  1. Sign up or sign in through the Dropbox application on your eligible Dell device in order to link it to Dropbox.
  2. Complete at least 5 steps of our Get Started guide within 90 days of connecting your eligible Dell device to your Dropbox account.

How do I link my Dell computer to Dropbox?

To get started, just click on the Dropbox installer located on your new computer. The Dropbox icon might be located in a few different places, depending on the device. Try looking for Dropbox in the following spots:

  • On the desktop
  • In the system tray
  • On a Metro tile

When you launch the Dropbox installer on your Dell device, you'll see the following window if your Dell device is eligible for this promotion:

You can sign up for a new Dropbox account by filling out the details on this page. If you already have a Dropbox account, click sign in.

How do I link my Dell tablet to Dropbox?

To link your Dell Android tablet, locate the Dropbox app from the app drawer and sign in to your Dropbox account.


I’m unable to redeem the promotional space on an eligible device. Can you help?

If you're unable to redeem your promotional space from your eligible device, please verify the following:

  • Did you complete at least 5 out of 7 steps from the Get Started guide? Please note that you have to complete these steps within 90 days of linking your Dropbox account to your Dell device.
  • Did you sign in to the Dropbox app with another Dropbox account? You may only redeem the promotion with the first Dropbox account you used to sign in to Dropbox on the eligible device. The promotion may not be transferred between accounts. If you do not have access to the email address that was first used to log in to Dropbox on your device, you will not be able to redeem the promotion.
  • Some Dell promotions may only apply to new Dropbox users.

When the promotion ends

How do I check when my promotional space expires?

You can verify when your bonus space expires by going to your account page and clicking View space earned.


What happens when my promotional space expires?

When your promotional deal expires, your Dropbox space limit will automatically return to what it was without the promotional space. For example, if you have a Basic account, your limit will return to 2 GB (and any space you've earned through referrals or other bonuses).

If you're over your limit after expiration, you'll no longer be able to save new photos, videos, and docs to Dropbox. You'll be able to get more space by upgrading to Dropbox Plus.

Looking for Dell-specific support? Please visit Dell’s Support Center.

Terms of the Dropbox one year promotion for Dell devices

For Dell PCs and tablets that have the Dropbox application pre-loaded, the promotion is available to the first user who (a) signs up for Dropbox or signs in to an existing account, and (b) completes Dropbox's "Get Started" guide within 90 days of connecting your eligible Dell device to your Dropbox account. The promotion is for a single Dropbox personal plan account to receive, for one year, an additional 20 GB of storage space in addition to the storage space Dropbox offers to users with a free account. Each user is only eligible for one promotion of this type for a single account. The promotion may not be available to users who have previously received a Dropbox promotion through the purchase of a non-Dell device. When the one year promotional period ends, the 20 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms available at http://www.dropbox.com/terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, Syria, or the region of Crimea.

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