What is the current Dropbox promotion on Lenovo devices?

If you're new to Dropbox and purchased a select model of Lenovo computer during or after January 2017, you may be eligible for an additional 30 GB of Dropbox space for 12 months after your purchase. This promotional space is in addition to the 2 GB of space included with a free Dropbox Basic plan.

How do I redeem the promotional space on my Lenovo computer?

If your device is eligible, you must do the following to redeem your space:

  1. Launch the Lenovo Welcome software on your Lenovo computer.
  2. Create a new Dropbox account (this promotion is available only to new users on selected Lenovo computers).
  3. Complete 5 out of 7 of the Dropbox Get Started steps.

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How long is the promotional space valid?

The 30 GB of promotional space on select models of Lenovo devices is valid for 12 months from the date the promotion is redeemed.

How much time do I have to redeem the promotional space?

The promotion must be redeemed within 12 months of the date of purchase of your device.

Which Lenovo devices are eligible for the promotion?

Your device may be eligible if you see a prompt to install Dropbox and create a new Dropbox account in the Lenovo Welcome software.

If I purchased multiple promotion-eligible devices, can I redeem the same offer multiple times?

No. Each Dropbox account can only redeem the same type of promotion once. For example, you can’t redeem the promotion for the Lenovo 30 GB for 12 months more than once.

Can I transfer my promotional space to another Dropbox account?

No, the promotional space is not transferable once it has been redeemed.

Can I get the promotion on a refurbished or used device?

No. The promotional space is only available to the original buyer of the new, eligible device.

Why am I not eligible for promotional space?

There are a variety of reasons you may not be eligible to redeem promotional space:

  • You have already redeemed a promotion on a Lenovo device—you’re only eligible to redeem the same type of promotional deal once
    • For instance, you can’t redeem the promotion for the Lenovo 30 GB for 12 months more than once, even if you buy multiple eligible Lenovo devices
  • You didn’t see a prompt to sign in to your Dropbox account or create a new Dropbox account in the Lenovo Welcome software
  • You bought your device pre-owned or refurbished, and the previous owner redeemed the promotional deal associated with the device
  • Your device may not be eligible for the promotion due to some country and retailer exclusions
  • You signed in to an existing Dropbox account
    • For selected Lenovo computers, this promotion is only valid for new Dropbox accounts created within the Lenovo Welcome software

I’m on an eligible device. Why can’t I redeem the promotional space?

Here are a few reasons why you might not be able to redeem the promotional space from your eligible device:

  • You haven’t completed the Get Started steps
  • You’ve already redeemed another Lenovo promotion, because each user is only eligible to redeem the same type of promotional deal once
  • Your device was refurbished or pre-owned, because the promotional space is only available to the original buyer of the new, eligible device
  • You installed Dropbox without using the prompt in the Lenovo Welcome software
    • You must install Dropbox by following the prompt in the Lenovo Welcome software to be eligible

How do I check if I’ve successfully redeemed the promotion?

To verify your promotional space, go to your account page and click View all space earned.

How do I check when my promotional space expires?

To verify the date your bonus space was first awarded, visit your account page and click View all space earned. The bonus space will expire 12 months from this date.

What happens when my promotional space expires?

When your promotional deal expires, your Dropbox space limit will automatically return to what it was without the promotional space. For example, if you have a Basic account, your limit will return to 2 GB plus any space you've earned through referrals or other bonuses.

If you're over your limit after expiration, you'll no longer be able to save new photos, videos, and docs to Dropbox. To get more space, you can upgrade to Dropbox Plus.

Previous Lenovo promotions and promotional terms

Previously, Dropbox supported several other promotions for Lenovo devices. If you purchased a Lenovo device during or after January 2017, the 30 GB promotion discussed in this article may apply for you. If you purchased a Lenovo device before December 2016, you may see an older promotion:

  • Select models of Lenovo computers purchased in select countries during March 2015 or after may have been eligible for an additional 15 GB of Dropbox space for 6 months
  • Select models of Lenovo computers purchased in Japan during January 2016 or after may have been eligible for an additional 25 GB of Dropbox space for 12 months

Terms of the Dropbox 30 GB promotion for Lenovo computers (current promotion)

For Lenovo computers that were purchased during or after January 2017 and have the Dropbox prompt appear in the Lenovo Welcome software, the promotion is available to the first user who (a) signs up for Dropbox, and (b) completes 5 out of 7 steps of the Dropbox "Get Started" guide. The promotion is for a single Dropbox personal plan account to receive, for 12 months from the date of redemption, an additional 30 GB of storage space in addition to the storage space Dropbox offers to users with free accounts. Each user is only eligible for one promotion of this type for a single account. When the 12-month promotional period ends, the 30 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, or Syria.

Terms of the Dropbox 15 GB promotion for Lenovo devices (past promotion)

For Lenovo PCs that have the Dropbox application installer pre-loaded, the promotion is available to the user on that device who (a) first signs up for a new Dropbox account and (b) completes the Dropbox "Get Started" guide. The promotion is for a single Dropbox account to receive, for 6 months, an additional 15 GB of storage space in addition to the storage space Dropbox offers to users with free accounts. Each user is only eligible for one promotion of this type. The promotion may not be available to users who have previously received a Dropbox promotion through the purchase of a non-Lenovo device. When the 6-month promotional period ends, the 15 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, or Syria.

Terms of the Dropbox and Lenovo 25 GB Japan promotion (past promotion)

For Lenovo Japan devices that have the Dropbox application installer pre-loaded, the promotion is available to the user on that device who (a) first signs up for a new Dropbox account and (b) completes the Dropbox "Get Started" guide. The promotion is for a single Dropbox account to receive, for 1 year, an additional 25 GB of storage space in addition to the storage space Dropbox offers to users with free accounts. Each user is only eligible for one promotion of this type. The promotion may not be available to users who have previously received a Dropbox promotion through the purchase of a non-Lenovo Japan device. When the 1 year promotional period ends, the 25 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, or Syria.

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