What is the Dropbox promotion on Lenovo devices?

If you’re a new Dropbox user, and you’ve purchased an eligible Lenovo computer in select countries during March 2015 or after, you may be eligible for 15 GB of Dropbox space for six months. After the 6-month promotional period ends, the 2 GB of space included in a Dropbox Basic account will remain available to you in your Dropbox account.

If you purchased a Lenovo Japan computer in Japan, you may instead be eligible to redeem 25 GB of extra space for one year on a new Dropbox account.

Sections in this article:

Promotion terms and eligibility

For how long is the promotional space valid?

The 15 GB of promotional space is valid for six months.

For Lenovo Japan devices, the 25 GB of promotional space is valid for one year.

When do I have to redeem the promotion by?

The promotion must be redeemed by December 31, 2017. If you have an eligible device, you must complete at least 5 steps of our Get Started steps before December 31, 2017. See more information on how to complete the Get started steps to claim this promotion.

If I purchased multiple promotion-eligible Lenovo devices, can I redeem the same offer multiple times?

No. Each person can only redeem the same type of deal once. For example, you can’t redeem the Lenovo 15 GB for 6 months promotional deal more than once.

Can I claim the Lenovo promotional space with my existing Dropbox account?

No. Only new Dropbox users who sign up for Dropbox on their eligible Lenovo devices can redeem the promotion.

Can I transfer my promotional space to another Dropbox account?

No, the promotional space is not transferrable once it has been redeemed.

Can I get the promotion on a refurbished or used device?

No. The promotional space is only available to the original buyer of the eligible device.

Why am I not eligible for promotional space?

There may be a variety of reasons you're not eligible to redeem the promotional space:

  • You are not a new Dropbox user. If you had a Dropbox account prior to purchasing your Lenovo device, you are not eligible to redeem the promotion.
  • You're only eligible to redeem the same type of promotional deal once. For example, you can't redeem the Lenovo 15 GB for 6 months promotional deal more than once, even if you buy more than one eligible device.
  • Dropbox did not come pre-loaded with your device.
  • You bought your device pre-owned or refurbished.
  • Your device may not be eligible for the promotion due to some country and retailer exclusions.
  • The promotion was not redeemed by December 31, 2017.

Redeeming the promotion

How do I claim this promotion?

To receive the promotional space on your Dropbox account, you must complete the following steps:

  1. Install Dropbox and sign up for a new Dropbox account on your eligible device by either:
    • Clicking Dropbox 15 GB (Dropbox 25 GB on Lenovo Japan devices) from your Start menu (see "How do I install Dropbox on my Lenovo computer" below).
    • Downloading the Dropbox Windows desktop app from the Lenovo App Explorer included in selected new Lenovo laptop models. Learn more about Lenovo App Explorer.
  2. Complete at least 5 steps of our Get started steps.

How do I install Dropbox on my Lenovo computer?

To install Dropbox on your Lenovo computer, click the Dropbox 15 GB (Dropbox 25 GB on Lenovo Japan devices) item in your Start menu.

If you don't see an option for this promo on your Start menu, then your device may require that you download the Dropbox Windows desktop app from the Lenovo App Explorer on your computer. Learn more about Lenovo App Explorer.

I installed Dropbox from dropbox.com. Why haven’t I received my space?

To be eligible, you must sign up for a new Dropbox account by clicking Dropbox 15 GB (Dropbox 25 GB on Lenovo Japan devices) in the Start menu of your eligible device.

I’m unable to redeem the promotional space on an eligible device. Can you help?

If you're unable to redeem your promotional space on your eligible device, please verify the following:

  • Did you complete at least 5 out of 7 steps from the Get Started steps?
  • Did you sign up for Dropbox using the Dropbox installer pre-loaded on your computer? To be eligible, you must sign up for a new Dropbox account by clicking Dropbox 15 GB (Dropbox 25 GB on Lenovo Japan devices) in the Start menu of your eligible device.
  • Did you already have a Dropbox account? Only new Dropbox users may redeem the promotion.
  • Did you sign in to the Dropbox app with another Dropbox account? You may only redeem the promotion with the first Dropbox account you used to sign in to Dropbox on the eligible device. The promotion may not be transferred between accounts. If you do not have access to the email address that was first used to log in to Dropbox on your device, you will not be able to redeem the promotion.
  • Have you redeemed another device-purchase promotion? Each user is only eligible to redeem the same type of promotional deal once.

How do I check to see if I’ve redeemed the promotion?

  1. Sign in to dropbox.com.
  2. Navigate to your account page.
  3. Click View space earned.
  4. If redeemed, there will be an entry listed for this promotion with the corresponding amount of extra space earned.

When the promotion ends

How do I check to see when my promotional space expires?

  1. Sign in to dropbox.com.
  2. Navigate to your account page.
  3. Click View space earned.
  4. There is an entry for this promotion listed with a corresponding expiration date.

What happens when my promotional space expires?

When your promotional space expires, your Dropbox space quota returns to what it was before. For example, if you have a Dropbox Basic account, your limit returns to 2 GB (and any space you earned by referring people to Dropbox or through other promotions).

If you're over your space quota after the promotional space expires, you'll no longer be able to save new files to Dropbox. To add space to your account, consider upgrading to Dropbox Plus.

Terms of the Dropbox 6-month promotion for Lenovo devices

For Lenovo PCs that have the Dropbox application installer pre-loaded, the promotion is available to the user on that device who (a) first signs up for a new Dropbox account and (b) completes Dropbox's "Get Started" guide. The promotion is for a single Dropbox account to receive, for 6 months, an additional 15 GB of storage space in addition to the storage space Dropbox offers to users with free accounts. Each user is only eligible for one promotion of this type. The promotion may not be available to users who have previously received a Dropbox promotion through the purchase of a non-Lenovo device. When the 6-month promotional period ends, the 15 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms available at http://www.dropbox.com/terms. Promotion not available in China, Cuba, Iran, North Korea, Sudan, Syria, or the region of Crimea, or any other countries where the Dropbox Service is prohibited by law.

Terms of the Dropbox and Lenovo Japan promotion

For Lenovo Japan devices that have the Dropbox application installer pre-loaded, the promotion is available to the user on that device who (a) first signs up for a new Dropbox account and (b) completes Dropbox's "Get Started" guide. The promotion is for a single Dropbox account to receive, for 1 year, an additional 25 GB of storage space in addition to the storage space Dropbox offers to users with free accounts. Each user is only eligible for one promotion of this type. The promotion may not be available to users who have previously received a Dropbox promotion through the purchase of a non-Lenovo Japan device. When the 1 year promotional period ends, the 25 GB of promotional space added to the user's Dropbox service will be automatically removed. Use of Dropbox is subject to the Dropbox Terms of Service, Privacy Policy, and other terms available at http://www.dropbox.com/terms Promotion not available in China, Cuba, Iran, North Korea, Sudan, Syria, or the region of Crimea, or any other countries where the Dropbox Service is prohibited by law.

Did this article answer your question?

We’re sorry to hear that. Let us know how we can improve:

Thanks for your feedback!

Community answers
    Community answers

      Other ways to get help

      Community

      Twitter support

      Guided help