Laporan transparansi

Diterbitkan sejak tahun 2012, laporan dwitahunan kami mengumumkan sejumlah permintaan yang kami terima dan cara kami menanggapinya.

Laporan transparansi

Volume permintaan pemerintah

Grafik ini menunjukkan jumlah total penerimaan yang diterima seiring waktu, dibagi atas dasar tipe permintaan.

{"firstRow":["$AREAS","","%_Jan 2012 - Des 2012","%_Jan 2013 - Des 2013","Jan 2014 - Jun 2014","Jul 2014 - Des 2014","Jan 2015 - Jun 2015","Jul 2015 - Des 2015","Jan 2016 - Jun 2016","Jul 2016 - Des 2016","Jan 2017 - Jun 2017"],"columns":[["$AREAS","Perintah Penggeledahan","Pemanggilan paksa","Perintah Pengadilan","Permintaan dari Luar AS","Permintaan penghapusan oleh pemerintah"],["","0","0","0","0","0"],["%_Jan 2012 - Des 2012","29","54","4","0","0"],["%_Jan 2013 - Des 2013","118","159","0","90","0"],["Jan 2014 - Jun 2014","120","109","0","37","0"],["Jul 2014 - Des 2014","137","116","2","20","0"],["Jan 2015 - Jun 2015","227","179","10","7","3"],["Jul 2015 - Des 2015","348","206","11","4","31"],["Jan 2016 - Jun 2016","328","248","6","6","112"],["Jul 2016 - Des 2016","386","417","14","29","195"],["Jan 2017 - Jun 2017","775","645","25","33","192"]]}
{"firstRow":["$TYPE","$CATEGORY","$LABELS","Number of search warrants","Accounts listed in warrants"],"columns":[["$TYPE","","main","main","main","main","overlay","","","main","main","main","main","overlay","","","main","main","main","main","overlay","","","main","main","main","main","overlay","","","main","main","main","main","overlay","","","main","main","main","main","overlay","","","main","main","main","main","overlay","","","main","main","main","main","overlay","","","main","main","main","main","overlay"],["$CATEGORY","Jan 2017 - Jun 2017","Jan 2017 - Jun 2017","Jan 2017 - Jun 2017","Jan 2017 - Jun 2017","Jan 2017 - Jun 2017","Jan 2017 - Jun 2017","","Jul 2016 - Des 2016","Jul 2016 - Des 2016","Jul 2016 - Des 2016","Jul 2016 - Des 2016","Jul 2016 - Des 2016","Jul 2016 - Des 2016","","Jan 2016 - Jun 2016","Jan 2016 - Jun 2016","Jan 2016 - Jun 2016","Jan 2016 - Jun 2016","Jan 2016 - Jun 2016","Jan 2016 - Jun 2016","","Jul 2015 - Des 2015","Jul 2015 - Des 2015","Jul 2015 - Des 2015","Jul 2015 - Des 2015","Jul 2015 - Des 2015","Jul 2015 - Des 2015","","Jan 2015 - Jun 2015","Jan 2015 - Jun 2015","Jan 2015 - Jun 2015","Jan 2015 - Jun 2015","Jan 2015 - Jun 2015","Jan 2015 - Jun 2015","","Jul 2014 - Des 2014","Jul 2014 - Des 2014","Jul 2014 - Des 2014","Jul 2014 - Des 2014","Jul 2014 - Des 2014","Jul 2014 - Des 2014","","Jan 2014 - Jun 2014","Jan 2014 - Jun 2014","Jan 2014 - Jun 2014","Jan 2014 - Jun 2014","Jan 2014 - Jun 2014","Jan 2014 - Jun 2014","","Jan 2013 - Des 2013","Jan 2013 - Des 2013","Jan 2013 - Des 2013","Jan 2013 - Des 2013","Jan 2013 - Des 2013","Jan 2013 - Des 2013","","","Jan 2012 - Des 2012","Jan 2012 - Des 2012","Jan 2012 - Des 2012","Jan 2012 - Des 2012","Jan 2012 - Des 2012"],["$LABELS","What Dropbox received","Does not exist","No information provided","Non-content provided","Content provided","Notice provided","","What Dropbox received","Does not exist","No information provided","Non-content provided","Content provided","Notice provided","","What Dropbox received","Does not exist","No information provided","Non-content provided","Content provided","Notice provided","","What Dropbox received","Does not exist","No information provided","Non-content provided","Content provided","Notice provided","","What Dropbox received","Does not exist","No information provided","Non-content provided","Content provided","Notice provided","","What Dropbox received","Does not exist","No information provided","Non-content provided","Content provided","Notice provided","","What Dropbox received","Does not exist","No information provided","Non-content provided","Content provided","Notice provided","","What Dropbox received","Does not exist","No information provided","Non-content provided","Content provided","Notice provided","","What Dropbox Received","Does not exist","No information provided","Non-content provided","Content provided","Notice provided"],["Number of search warrants","775","30","27","41","677","362","","386","20","31","--","335","209","","328","21","6","--","301","165","","348","17","3","--","328","203","","227","7","7","--","213","120","","137","17","7","--","113","39","","120","14","3","--","103","42","","118","9","5","--","104","42","","29","5","0","--","24","5"],["Accounts listed in warrants","1224","116","244","72","792","427","","628","73","39","--","516","370","","590","117","6","--","467","236","","421","1","2","--","418","267","","301","11","10","--","280","160","","260","104","7","--","149","49","","174","57","3","--","114","77","","172","20","3","--","149","69","","--","--","--","--","--","--"]]}

Yang diterima Dropbox

Perintah pencarian (penggeledahan) harus menunjukkan kemungkinan alasannya, harus memenuhi persyaratan spesifik terkait lokasi yang akan dicari serta file yang akan disita, serta harus ditinjau dan ditandatangani oleh hakim atau magistrat. Perintah pencarian dapat diterbitkan oleh pemerintah setempat, negara bagian, atau federal, dan hanya dapat digunakan dalam kasus-kasus kejahatan. Sewaktu menanggapi surat perintah pencarian yang valid, kami memberikan informasi tanpa konten dan dengan konten.

Perintah penggeledahan

Cara kami menanggapi

  • Tidak ada
  • Tidak ada informasi diberikan
  • Nonkonten yang diberikan
  • Konten yang diberikan
  • Pemberitahuan diberikan

Akun yang tercantum dalam perintah penggeledahan

Cara kami menanggapi

  • Tidak ada
  • Tidak ada informasi diberikan
  • Nonkonten yang diberikan
  • Konten yang diberikan
  • Pemberitahuan diberikan

Catatan bagi penyedia konten

Ketika Dropbox mematuhi perintah pencarian, kami memberi tahu pengguna yang disebut di dalam permintaan kecuali hal itu dilarang oleh hukum. Daerah abu-abu pada bagan bulat di atas mewakili pengguna yang menerima pemberitahuan kami, mereka adalah pemilik dari konten yang diserahkan kepada penegak hukum. 

Dari Januari hingga Juni 2017, kami menerima perintah pengadilan tak terbatas terkait pengungkapan tertutup sebanyak 45,4% dari perintah pencarian yang diterima. Perintah pengadilan ini dapat mencegah kami untuk memberi tahu 45,1% pengguna Dropbox yang namanya disebut dalam perintah pencarian untuk permintaan informasi mereka.

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Yang diterima Dropbox

Tidak seperti perintah pencarian, panggilan pengadilan hanya mengizinkan akses ke informasi dasar pelanggan. Panggilan pengadilan tidak mengharuskan tinjauan hukum, dan biasanya diterbitkan oleh pengacara pemerintah atau juri. Kami tidak menyediakan informasi konten terkait dengan panggilan pengadilan.

Pemanggilan paksa

Cara kami menanggapi

  • Tidak ada
  • Konten yang diberikan
  • Tidak ada informasi diberikan
  • Nonkonten yang diberikan
  • Pemberitahuan diberikan

Akun yang tercantum dalam panggilan pengadilan

Cara kami menanggapi

  • Tidak ada
  • Konten yang diberikan
  • Tidak ada informasi diberikan
  • Nonkonten yang diberikan
  • Pemberitahuan diberikan

Catatan bagi penyedia konten

Ketika Dropbox mematuhi perintah pengadilan untuk mendapatkan informasi tanpa konten, kami memberi tahu pengguna yang disebut di dalam permintaan kecuali hal itu dilarang oleh hukum. Daerah abu-abu pada bagan bulat di atas mewakili pengguna yang menerima pemberitahuan kami, mereka adalah pemilik dari konten yang diserahkan kepada penegak hukum. 

Dari Januari hingga Juni 2017, kami menerima perintah pengadilan tak terbatas terkait pengungkapan tertutup sebanyak 19,5% dari panggilan pengadilan yang diterima. Perintah pengadilan ini dapat mencegah kami untuk memberi tahu 16,7% pengguna Dropbox yang namanya disebut dalam panggilan pengadilan untuk permintaan informasi mereka.

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Yang diterima Dropbox

Perintah pengadilan dikeluarkan oleh hakim dan bisa berupa beragam bentuk, seperti perintah 2703(d) berdasarkan Electronic Communications Privacy Act (Undang-Undang Privasi Komunikasi Elektronik). Kami tidak menyediakan informasi konten terkait dengan perintah pengadilan.

Perintah pengadilan

Cara kami menanggapi

  • Tidak ada
  • Konten yang diberikan
  • Tidak ada informasi diberikan
  • Nonkonten yang diberikan
  • Pemberitahuan diberikan

Akun yang tercantum di perintah pengadilan

Cara kami menanggapi

  • Tidak ada
  • Konten yang diberikan
  • Tidak ada informasi diberikan
  • Nonkonten yang diberikan
  • Pemberitahuan diberikan

Catatan bagi penyedia konten

Ketika Dropbox mematuhi panggilan pengadilan, kami memberi tahu pengguna yang disebut di dalam permintaan kecuali hal itu dilarang oleh hukum. Daerah abu-abu pada bagan bulat di atas mewakili pengguna yang menerima pemberitahuan kami, mereka adalah pemilik dari konten yang diserahkan kepada penegak hukum. 

Dari Januari hingga Juni 2017, kami menerima perintah pengadilan tak terbatas terkait pengungkapan tertutup sebanyak 45,0% dari perintah pengadilan untuk mendapatkan informasi tanpa konten yang diterima. Perintah pengadilan ini dapat menghalangi kami untuk memberi tahu 39,1% pengguna Dropbox yang namanya disebut dalam perintah pengadilan untuk permintaan informasi mereka.

{"firstRow":["$CATEGORY","$LABELS","Number of requests","Number of accounts affected","Content blocked in response to a request","Content blocked pursuant to Acceptable Use Policy","Notice provided","No action taken"],"columns":[["$CATEGORY","Jan 2017 - Jun 2017","Jan 2017 - Jun 2017","Jan 2017 - Jun 2017","Jan 2017 - Jun 2017","Jan 2017 - Jun 2017","Jan 2017 - Jun 2017","Jan 2017 - Jun 2017","Jan 2017 - Jun 2017","Jan 2017 - Jun 2017","Jan 2017 - Jun 2017","Jan 2017 - Jun 2017","Jan 2017 - Jun 2017","","Jul 2016 - Des 2016","Jul 2016 - Des 2016","Jul 2016 - Des 2016","Jul 2016 - Des 2016","Jul 2016 - Des 2016","Jul 2016 - Des 2016","Jul 2016 - Des 2016","Jul 2016 - Des 2016","Jul 2016 - Des 2016","","","Jan 2016 - Jun 2016","Jan 2016 - Jun 2016","Jan 2016 - Jun 2016","","Jul 2015 - Des 2015","","Jan 2015 - Jun 2015","","Jul 2014 - Des 2014","Jan 2014 - Jun 2014","Jan 2013 - Des 2013","Jan 2012 - Des 2012"],["$LABELS","Australia","Austria","Belgia","Kosta Rica","Finlandia","Prancis","Jerman","Belanda","Rusia","Swiss","Kerajaan Inggris Bersatu","Ukraina","","Brasil","Jerman","India","Latvia","Rusia","Swedia","Swiss","Turki","Kerajaan Inggris Bersatu","","","Rusia","Spanyol","Kerajaan Inggris Bersatu","","Rusia","","Rusia","","","","",""],["Number of requests","1","2","1","1","1","6","5","16","55","1","102","1","","1","3","1","1","160","1","1","2","25","","","101","1","10","","31","","3","","--","--","--","--"],["Number of accounts affected","1","2","1","1","1","5","4","31","57","1","161","1","","0","3","1","1","91","1","1","2","17","","","11","1","6","","31","","3","","--","--","--","--"],["Content blocked in response to a request","0","0","0","0","0","0","0","0","0","0","0","0","","0","0","0","0","0","0","0","0","0","","","0","0","0","","0","","1","","--","--","--","--"],["Content blocked pursuant to Acceptable Use Policy","1","2","1","1","1","5","4","16","28","1","101","1","","0","3","0","1","39","1","1","1","23","","","28","1","10","","0","","2","","--","--","--","--"],["Notice provided","0","0","0","0","0","0","0","0","0","0","0","0","","0","0","0","0","0","0","0","0","0","","","0","0","0","","0","","3","","--","--","--","--"],["No action taken","0","0","0","0","0","1","1","0","27","0","1","0","","1","0","1","0","121","0","0","1","2","","","73","0","0","","31","","1","","--","--","--","--"]]}

Permintaan penghapusan oleh pemerintah

Yang diterima Dropbox

Permintaan penghapusan pemerintah mencakup perintah pengadilan dan permintaan tertulis dari penegak hukum dan agen pemerintah yang meminta penghapusan konten berdasarkan hukum setempat dari yurisdiksinya masing-masing.

Cara kami menanggapi

  • Konten yang diblokir karena permintaan
  • Konten diblokir menurut Kebijakan Penggunaan yang Berterima
  • Tanpa pengambilan tindakan
  • Pemberitahuan diberikan
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Permintaan keamanan nasional

Yang diterima Dropbox

Prosedur keamanan nasional mencakup National Security Letters dan surat perintah sesuai dengan Foreign Intelligence Surveillance Act. Kami ingin memberitahukan secara lebih spesifik, namun Dropbox tidak diizinkan oleh pemerintah AS untuk melaporkan jumlah sebenarnya yang diterima.

Permintaan keamanan nasional

Cara kami menanggapi

  • Tidak ada
  • Tidak ada informasi diberikan
  • Nonkonten yang diberikan
  • Konten yang diberikan
  • Pemberitahuan yang diberikan

Akun yang tercantum dalam permintaan

Cara kami menanggapi

  • Tidak ada
  • Tidak ada informasi diberikan
  • Nonkonten yang diberikan
  • Konten yang diberikan
  • Pemberitahuan yang diberikan

Catatan tentang prosedur keamanan nasional

National Security Letters (“NSL”) merupakan permintaan dari Biro Penyelidik Federal (FBI) atas informasi yang relevan dengan penyelidikan keamanan nasional. NSL tidak membutuhkan perintah pengadilan, namun hanya dapat meminta "nama pengguna, alamat, lama layanan, dan catatan tagihan telepon lokal dan interlokal."

Surat perintah Foreign Intelligence Surveillance Act (“Perintah FISA”) adalah perintah yang diterbitkan oleh Foreign Intelligence Surveillance Court (“FISC”) atas informasi yang relevan dengan penyelidikan keamanan nasional. Perintah FISA dapat meminta informasi tanpa konten dan dengan konten dari pengguna.

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Catatan tentang permintaan setingkat negara bagian

Dropbox menerima permintaan dari badan penegak hukum negara bagian dan badan federal yang memiliki kantor di negara bagian. Kami mengevaluasi setiap permintaan sesuai dengan peraturan federal dan setempat, serta prinsip panduan permintaan data pemerintah.

Permintaan per 1 juta penduduk

    Total permintaan per negara bagian

      Catatan bagi penyedia konten

      Antara Januari hingga Juni 2017, Dropbox menerima satu panggilan pengadilan dari kedutaan luar negeri AS. Kami memberikan informasi non-konten atas panggilan pengadilan tersebut.

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      Catatan tentang permintaan dari luar AS

      Permintaan dari luar AS mencakup semua prosedur hukum dari pemerintah selain AS yang mencari data pengguna. Pada saat ini kami biasanya mewajibkan pemerintah selain AS untuk mengikuti prosedur Perjanjian Bantuan Hukum Timbal Balik atau prosedur penanganan surat rogatori sehingga pengadilan AS akan mengeluarkan prosedur hukum AS ke Dropbox.

      • Permintaan yang Diterima Dropbox
      • Informasi yang Diberikan

      Lebih dari sekadar jumlah

      Januari 2017 - Juni 2017

      • Satu-satunya perintah yang diterima Dropbox berdasarkan Undang-Undang All Writs tahun 1889 mengharuskan penyampaian fisik dari materi yang diproduksi Dropbox sebagai tanggapan atas perintah yang sah secara hukum. Kami tidak menerima satu perintah pun berdasarkan Undang-Undang All Writs yang meminta Dropbox mengakali fitur keamanan atau mengompromikan integritas layanan kami.
      • Kami menerima tiga permintaan informasi yang salah alamat. Kami menuntut pihak penegak hukum memperbaiki kesalahan ini.
      • Kami menerima satu pen register/trap yang diperintahkan pengadilan dan perintah pelacakan (PRTT), yang memerintahkan Dropbox untuk menyediakan informasi selama periode yang ditentukan setelah perintah dipenuhi. Dropbox tidak menemukan satu informasi pun yang terkait dengan perintah tersebut. Pengadilan menerbitkan pesan pengungkapan tertutup tak terbatas yang mencegah kami untuk memberi tahu pengguna.
       
      Pemberitahuan Pengguna:  Ketika kami mematuhi permintaan informasi pengguna dari penegak hukum, kami memberi tahu pengguna kecuali kami dilarang secara hukum untuk melakukannya. Dalam kasus terbatas, kami menunda pemberitahuan sampai kami telah mengolah, dan dalam kasus tersebut kami mencatat tanggal kami mengeluarkan catatan pengguna.
       
      Tanpa konten:  “Tanpa konten" mencakup hal-hal seperti nama dan alamat email yang terkait dengan akun, tanggal pembuatan akun dan informasi transaksi lainnya seperti alamat IP. Informasi “tanpa konten” tidak termasuk file yang disimpan orang di akun Dropbox mereka.
       
      Dengan konten:  Informasi "dengan konten" mencakup file yang disimpan dalam akun Dropbox. Kami juga biasanya mengeluarkan informasi dar dari pelanggan disertai konten.
       
      “Tidak ada informasi yang diberikan”:  Dropbox tidak menyediakan informasi karena, baik karena: (1) itu adalah permintaan duplikasi; (2) Dropbox keberatan dengan permintaan itu; (3) penegak hukum menarik permintaan; atau (4) permintaan tidak menunjuk pada satu akun tertentu.
       
      “Akun tidak ada”:  Dropbox tidak memiliki catatan akun dalam daftar yang diminta.
       
      Perintah UU All Writs:  Semua Perintah Writs Act dikeluarkan oleh hakim Amerika Serikat dengan otoritas dari UU All Writs tahun 1789. Peraturan ini memberi pengadilan kekuatan untuk “mengeluarkan semua surat perintah yang diperlukan atau benar untuk membantu jurisdiksi terkait mereka dan dapat disetujui bagi pemakaian dan prinsip-prinsip hukum.”
       
      Permintaan dari luar AS Permintaan dari luar AS mencakup semua prosedur hukum dari pemerintah selain AS yang mencari data pengguna. Pada saat ini kami biasanya mewajibkan pemerintah selain AS untuk mengikuti prosedur Perjanjian Bantuan Hukum Timbal Balik atau prosedur penanganan surat rogatori sehingga pengadilan AS akan mengeluarkan prosedur hukum AS ke Dropbox.
       
      Permintaan penghapusan pemerintah: Permintaan penghapusan oleh pemerintah mencakup perintah pengadilan, dan permintaan tertulis dari penegak hukum dan badan pemerintah yang meminta penghapusan materi berdasarkan hukum setempat dari yurisdiksinya masing-masing.
       
      Perintah pengungkapan tertutup: Atas keputusan mereka sendiri, hakim dapat menerbitkan perintah pengadilan pengungkapan tertutup yang mencegah Dropbox memberitahukan pengguna tentang permintaan pemerintah atas informasi mereka. Perintah ini sering mengutip ayat 2705(b) dari UU Privasi Komunikasi Elektronik dan dapat diperpanjang hingga kapan saja.
       
      Metode pelacakan dan pelaporan kami dapat berubah seiring upaya kami meningkatkan keakuratan serta kejelasan laporan kami.