HelloSign Software Engineer, Scaling

San Francisco, CA

Company Description

Dropbox is the world’s first smart workspace that helps people and teams focus on the work that matters. With more than 600 million registered users across 180 countries, we’re on a mission to design a more enlightened way of working. Dropbox is headquartered in San Francisco, CA, and has 12 offices around the world.

Team Description

Our Engineering team is working to simplify the way people work together. They’re building a family of products that handle over a billion files a day for people around the world. With our broad mission and massive scale, there are countless opportunities to make an impact.

Role Description

Are you someone who thrives on innovation, thinks creatively, and has a passion for building products your users love? If so, we want to hear from you.

At HelloSign, we know that a key part of making our customers awesome is improving the reliability, availability, and performance of our products as we grow. Over 80,000 companies depend on us to automate and manage their most important business transactions, so every request we process matters.

You’ll join a small team dedicated to increasing the resilience and speed of our distributed systems during a period of rapid growth in users and complexity. There’s a lot of work to do, so if you enjoy the challenges inherent to database scaling, multi-region system resilience, end-user latency optimization and tracking, or predictive scaling metrics, we want your insight.

Your work will allow our business and our engineering teams to move faster, and will ultimately help HelloSign serve its growing customer base more successfully. We’re excited to meet candidates who are passionate about building distributed service-oriented systems that scale.


  • Identify our current platform-wide usage ceilings to help us avoid bottlenecks at scale
  • Provide architecture design support to help our engineering teams optimize database usage and plan for 10x company growth
  • Improve performance awareness and visibility by using best practices for profiling and stress-testing HelloSign’s servicesIdentify and drive critical refactors of existing code and data stores
  • Work closely with Engineering, DevOps, Security, and several customer-facing teams to increase confidence in HelloSign’s availability during usage spikes
  • Embody our core values and uphold our unique company culture
  • Apply good judgment and maintain confidentiality of sensitive data


  • You have 3+ years of industry experience building and optimizing large-scale backend systems
  • You have experience optimizing distributed databases(relational and NoSQL) in production. Experience in MySQL and AWS a plus
  • You’ve demonstrated strong engineering and coding fundamentals with your hands-on experience designing and implementing highly available, performant, and fault-tolerant distributed systems. Experience in PHP, Java, and Elixir a plus
  • You advocate for code quality, automated testing, and other engineering best practices

Benefits and Perks

  • 100% company paid individual medical, dental, & vision insurance coverage
  • 401k + company match
  • Market competitive total compensation package
  • Free Dropbox space for your friends and family
  • Wellness Reimbursement
  • Generous vacation policy
  • 10 company paid holidays
  • Volunteer time off
  • Company sponsored tech talks (technology and other relevant professional topics)

About HelloSign, A Dropbox Company:

We believe that the way business gets done today is broken. That’s why we’re dedicated to simplifying work for everyone - from small startups to large enterprise companies. Millions of individuals and over 80,000 companies world-wide trust the HelloSign platform – which includes eSignature, digital workflow and eFax solutions – to automate and manage their most important business transactions.

With a sharp focus on user experience and a lust for innovation, HelloSign is on a mission to Simplify Work.

Life at HelloSign:

Our HQ office is located in San Francisco Mission Bay near the UCSF Medical Center and we have a number of team members distributed across the US! Just over 150 employees, we are growing the company deliberately, with a keen eye towards maintaining a culture that values lifestyle, fun and continuous improvement. We were awarded the Hirepalooza Culture Award for Lifestyle in 2015 and the Healthy Mothers Workplace Bronze Award in 2016 and 2017. In 2018, we won SF Business Times' Best Places to Work Award for Small Employers. We continue to maintain an overwhelmingly positive presence on Glassdoor and The Muse.

We have raving fans who love what we make

  • We're user-focused and product-driven
  • We're always evolving with an eye towards improvement
  • We're committed to building a product people want
  • We thrive on collaboration and learning from each other
  • We have a supportive, familial atmosphere
  • We work in an open, airy, creative space
  • We laugh a lot
  • And we'll never forget your birthday!
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

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