Program Manager, SMB Projects

San Francisco, CA

Company Description

Dropbox is the world’s first smart workspace that helps people and teams focus on the work that matters. With more than 600 million registered users across 180 countries, we’re on a mission to design a more enlightened way of working. Dropbox is headquartered in San Francisco, CA, and has 12 offices around the world.

Team Description

Our Product team advocates for our users and our business, setting the vision for our growing family of products. We use data, research, strategy, and empathy to guide multidisciplinary teams toward a common goal, balancing diverse perspectives and empowering our teams to do great work. As we scale globally, there’s plenty of space for you to grow alongside us and simplify life for millions of people around the world in team that always focuses on we, not I, and creates delightful products that are worthy of trust.

Role Description

Dropbox is looking for a motivated individual to run strategic programs for our global SMB sales team, which we run with an outsourced vendor across several locations in North America, Europe and Australia. You’ll lead critical projects across our inbound and outbound sales motions that will help us grow our business, improve the experience for our customers and help us work more efficiently as a team. This role will allow you to partner closely with our outsourced partners as well as many internal teams and cross-functional partners.

We will look to you to implement new processes and work with the existing programs to improve them. You will focus on strong operational skills and scaling our business even further.

Responsibilities

  • You will manage projects from inception to implementation
  • You will analyze our current operations and identify areas of opportunity
  • You will build a roadmap for improving and transforming our sales processes
  • You will optimize and pilot innovations through experimental practices
  • You will manage communications and change management internally and externally (with outsourced vendors)
  • You will measure impact of innovations with thoughtful critical metrics
  • You will collaborate with cross-functional partners to implement systems and tools improvements

Requirements

  • 4+ years of experience in sales, operations or project management
  • Ability to work independently and creatively
  • Strong project management and prioritization skills
  • Strong problem-solving skills
  • Strong communication skills
  • Consistent track record of achieving ambitious targets
  • Great energy coupled with strong interpersonal and collaboration skills
  • A desire to work in a fast-paced and exciting environment
  • Bachelor’s degree or equivalent work experience
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

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