Senior Solutions Architect- ANZ

Sydney, Australia

Company Description

Dropbox is the world’s first smart workspace that helps people and teams focus on the work that matters. With more than 600 million registered users across 180 countries, we’re on a mission to design a more enlightened way of working. Dropbox is headquartered in San Francisco, CA, and has 12 offices around the world.

Team Description

Our Sales & Channel team shares Dropbox Business with enterprises around the world and helps them understand the power Dropbox offers to teams at scale. We’re a collaborative and empathetic sales team, focused on understanding what businesses need to work better together.

Role Description

As a Solutions Architect for our APAC enterprise and mid-market sales teams, you’ll play a huge role in helping companies understand the value of Dropbox for Business. It’ll be your mission to demystify technology, optimize the sales process, and bash down any technical barriers that keep our customers from evaluating and adopting Dropbox. You will get to work with innovative companies both in Australia and across the Asia Pacific region.
 

Responsibilities

  • Know every detail of Dropbox Business (including our third-party integrations), and understand how enterprise solutions are managed and secured.
  • Support the direct/outbound Sales team with technical product knowledge and objection handling in customer meetings, with travel as required.
  • Work closely with Engineering, Product, and Customer Success Management teams to ensure smooth prospect-to-customer transitions and long-term customer success.
  • Work with the Product Management team around product roadmap visibility and presentations and customer feedback/input from the field.
  • Help the sales team move toward closing by making customer product trials a positive experience.
  • Work with the marketing teams around events, online campaign support and other marketing support activities from a product solutioning perspective.
  • Work with our Channel team to help enable the growing set of Channel partners (currently 200+ in just Australia) in terms of enablement and also supporting larger deals (with the sales team).
  • Help with RFx responses.
 

Requirements

  • You are passionate about contemporary technologies
  • You love being in front of customers and helping them get excited and successful with technology
  • You have a bachelor's degree or higher in computer science, engineering, information systems, or other technical major.
  • You have outstanding communication skills that enable you to converse easily with everyone from end users to C-level executives.
  • You have a deep understanding of computing systems and principles particularly around the delivery of hosted services.
  • You have at least 4+ years of enterprise software or SaaS experience in a technical pre-sales role with a demonstrated track record of success.
  • You have a strong desire to learn in a rapidly growing and dynamic startup environment.
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

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