Solutions Architect (pre-sales)

Sales Team | San Francisco, CA

Dropbox is the home for your most important stuff—now we're bringing it to life with a growing family of products. As we scale our global brand, there’s plenty of space for you to grow alongside us and simplify life for millions of people around the world.

Our sales team shares Dropbox with businesses of all sizes around the world and helps them understand the power Dropbox offers to teams at scale. We're a collaborative and empathetic sales team, focused on understanding what businesses need to work better together.

As a Solutions Architect for our enterprise and mid-market sales teams, you’ll play a huge role in helping companies understand the value of Dropbox for Business. It’ll be your mission to demystify technology, optimize the sales process, and bash down any technical barriers that keep our customers from evaluating and adopting Dropbox.

Responsibilities

  • Know every detail of Dropbox for Business (including our third-party integrations), and understand how enterprise solutions are managed and secured
  • Support the Direct Sales team with technical product knowledge and objection handling in customer meetings, with travel as required
  • Work closely with Engineering, Product, and Account Management teams to ensure smooth prospect-to-customer transitions and long-term customer success
  • Help the Sales team move toward closing by making customer product trials a positive experience
  • Respond to technical questions in RFIs and RFPs

Requirements

  • You have a bachelor’s degree or higher in computer science, engineering, information systems, or other technical major
  • You have outstanding communication skills that enable you to converse easily with everyone from end users to C-level executives
  • You have a deep understanding of computing systems and principles particularly around the delivery of hosted services
  • You have at least 4+ years of enterprise software or SaaS experience in a technical pre-sales role with a demonstrated track record of success
  • You have a strong desire to learn in a rapidly growing and dynamic startup environment
  • You have US work authorization
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