San Francisco, CA; Remote - US

Design Researcher - Location Flexible

Company Description

Dropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our mission is to design a more enlightened way of working. From our headquarters in San Francisco to eight dedicated Studios and a worldwide team of employees who choose where they work best, our Virtual First approach is leading the way into the future of work.

Team Description

Our Research & Design team crafts delightful experiences that make people's lives easier. We're a close-knit, collaborative group, guided by a highly iterative user-centered design process. Combining research, data, and thoughtful critique, we're discovering needs and solving fundamental problems that impact work and life for millions of people around the world.

Role Description

Our Research & Design team crafts delightful experiences that make people's lives easier. We're a close-knit, collaborative group, guided by a highly iterative user-centered design process. Combining research, data, and thoughtful critique, we're discovering needs and solving fundamental problems that impact work and life for millions of people around the world. As a Researcher focused on our Core Experience Area, you will partner with cross functional team members to create a simple, easy to use, and best-in-class experience for our users to store, share, sync and access their files across devices, while identifying new areas of opportunity to create a more enlightened way of working. You’ll have the opportunity to influence product direction and address unmet customer needs in this exciting space.

Responsibilities

  • Identify research needs in partnership with product teams
  • Design, plan, and execute research that impacts product team immediate roadmaps and longer term strategies
  • Implement multi-method research studies that incorporate both qual and quant methodologies
  • Adapt research process and practices to the growing needs of the organization
  • Advocate and guide strategy for design and product direction
  • Collaborate closely with researchers, PMs, Design, Data Science, and Marketing to evaluate experiences. understand user needs and uncover product opportunities
  • Socialize research within Core Experience and across the company in innovative and engaging ways

Requirements

  • 5+ years of UX-related work experience
  • Broad experience with a wide variety of research methods applied across the product development process
  • Demonstrated skills for collaborating closely with other researchers, designers, product managers and engineers
  • Clear, compelling presentation and communication style
  • Prior B2B experience
  • Experience driving and supporting rapid research in a scrappy environment

 

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

Benefits and Perks

  • Generous company paid individual medical, dental, & vision insurance coverage
  • 401k + company match
  • Market competitive total compensation package
  • Free Dropbox space for your friends and family
  • Wellness Reimbursement
  • Generous vacation policy
  • 11 company paid holidays
  • Volunteer time off
  • Company sponsored tech talks (technology and other relevant professional topics)

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