Remote - Canada

Client Platform Engineer

Company Description

Dropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our mission is to design a more enlightened way of working. From our headquarters in San Francisco to eight dedicated Studios and a worldwide team of employees who choose where they work best, our Virtual First approach is leading the way into the future of work.

Team Description

ITS delivers business technology strategy and solutions to our Dropbox business partners so they can work confidently, move fast, and scale effortlessly. We aspire to be the connective tissue to the core business of Dropbox as a partner of choice that accelerates and simplifies outcomes. We source, build and implement the right technology solution, and fit it into exactly the right place so that everything meets the high bar that Dropboxers expect.

As a client platform engineer within CorpEng’s Workplace Experience Team, you’re on the front-line of Dropbox’s efforts to transform into a more enlightened place to work. As the world moves beyond mandatory work from home Dropbox is taking bold action to embrace Virtual First; a new work from anywhere paradigm. That means our MacBooks — the systems that you administer as our newest client platform engineer — are Dropbox’s new workplace, making what you do the foundation of how we facilitate a new workplace culture at Dropbox.
 
Your responsibilities will include enhancing the capabilities of a relatively new deployment of Jamf to meet our usability, telemetry, and security needs. This includes defining and implementing the interfaces that different Dropboxers use in their day-to-day computing environment. 
 
  • For most of the company that means creating a robust and useful Self Service portal 
  • For our internal support team, that means an interface that empowers them to solve problems and unblock Dropboxers’ whose work is impacted by an issue
  • For our organization, that means creating an interface that hosts telemetry data that verifies the integrity and security of every system in our fleet
  • And, for our team, that means leveraging Jamf’s more advanced capabilities to create an engineering workflow that bridges the gap between source control and deployment automation
 
By joining Dropbox you’ll have a specific role to fill, and will collaborate with a number of cross-functional teams to deliver high impact services to Dropboxers across the entire company. Initially, there’s a lot of foundational work to be done. Over time, we expect that the problem sets will become less foundational and more advanced requiring more detailed data-driven analysis and review to inform decision-making. We can’t promise that it’ll be easy, but we can promise that it’ll be a lot of fun and you’ll both learn a lot and teach us a lot along the way, too.

Responsibilities

  • Perform integrations and automation enhancements that make Dropboxer's Macs easier to use for their day-to-day work
  • Build and maintain automations in Jamf that minimize KTLO maintenance of macOS and third party applications
  • Mentor other Dropboxers within the Workplace Experience Team on core macOS troubleshooting and administration skillsets through onboarding and training programs
  • Proactively expand subject mastery by prioritizing continuing education through independent study, educational programs, and conference attendance 
  • Keep current on Apple and Jamf's latest product developments, capabilities, and bugs, as well as, familiarity with the competitive landscape of tooling for macOS management
  • Plan and implement solutions for organizational problems within a company-wide cadence that cascades from annual plan, to quarterly Objective and Key Results, to 2 week sprints
  • Assist with researching and reviewing project statements of work by identifying dependencies and prerequisites 
  • Proactively update management on deadlines, deliverables, and requirements to maintain accurate forecasting as new information is discovered
  • Act as the technical lead for projects assigned by management
  • Represent the Workplace Experience Team's macOS platform expertise within Dropbox's corporate environment
  • Draft and edit documentation as part of project deliverables and keep it up-to-date with current state
  • Cultivate cross-functional relationships with other organizations within Dropbox 
  • Model and promote a can-do, high energy, inclusive workplace that cultivates everyone's talents, strengths, curiosity, and creativity

Requirements

  • Five or more years experience building, deploying, and utilizing Jamf to manage macOS in  large, distributed workplaces
  • Certifications in at least Jamf 300 or equivalent experience that demonstrates mastery of the knowledge domains covered by those certifications
  • Five or more years of experience shell scripting to automate systems administration workloads 
  • Experience using source control, such as git
  • An in-depth understanding of Apple’s MDM protocol and Configuration Profile specifications
  • An in-depth understanding of macOS fundamentals, such as, installer and packages, Launch Daemons and Launch Agents, the preferences subsystem, systemextensions, macOS built-in security tooling (endpoint security framework, openBSM, SIP, Xprotect, Gatekeeper, etc), and unified logs
  • Excellent presentation and writing skills to both technical and non-technical audiences in a remote environment
  • A bachelor's degree in any field of study or equivalent post-secondary experience providing a depth and breadth of reading, writing, and problem solving experience.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

Other open positions

ITS delivers business technology strategy and solutions to our Dropbox business partners so they can work confidently, move fast, and scale effortlessly. We aspire to be the connective tissue to the core business of Dropbox as a partner of choice that accelerates and simplifies outcomes. We source, build and implement the right technology solution, and fit it into exactly the right place so that everything meets the high bar that Dropboxers expect.