Remote - France; Remote - Ireland; Remote - United Kingdom; Remote - Sweden; Remote - Germany

Technical Architect, EMEA

Company Description

Dropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our mission is to design a more enlightened way of working. From our headquarters in San Francisco to eight dedicated Studios and a worldwide team of employees who choose where they work best, our Virtual First approach is leading the way into the future of work.

Team Description

Our Sales and Channel teams share Dropbox Business with companies around the world, helping them understand the power Dropbox has to offer teams at scale. The Sales Strategy team develops insights to assess business performance, and leads initiatives to identify new sources of growth. We work closely with senior sales leaders to develop shared goals, and do the planning and execution necessary to make those goals a reality.

Role Description

As a Technical Solutions Specialist, you understand Dropbox products market fit and have detailed technical knowledge of the Dropbox product suite.  You have a passion for understanding customer challenges and creatively building solutions to resolve them. You have the ability to navigate a customer interaction that is both technical and business focused with a variety of stakeholders, up to and including the C-level. This position supports all Dropbox products, all RTMs, and full post-sales cycle (solution discovery, multi-product solutions, technical enablement, deployment, etc.)

Responsibilities

  • Establish and maintain trusted adviser relationships with customers from the C-level to the front line, both within IT and business units. Provide best-in-class post-sales technical guidance and support to our business customers.
  • Work directly with customers alongside Pre-Sales Solution Architects, Customer Success Managers and Account Managers to plan and execute successful deployments. As part of the deployment process, understand and document existing workflows, identify transformation opportunities, and drive adoption of new, prescribed workflows.
  • Routinely evaluate, document, and share the value from adoption of new workflows.  Socialize lessons learned in a programmatic fashion with your team and other internal stakeholders such as Customer Success Managers, Pre-Sales Architects, Partner Sales Managers, Industry Leads, and Leadership.
  • Partner with customer teams to develop technical project plans and manage its day to day execution. Facilitate requirements gathering and assist with the creation of solutions and project deliverables, as needed.
  • Create solution architectures and be able to advise customer development/implementation teams in design, development, and deployment of Dropbox solutions.
  • Partner with customer teams to develop and deliver technical enablement plans for both customers and channel partners.
  • Develop and demonstrate product expertise, across the suite of Dropbox products including APIs.  Be the go-to technical resource for various internal and external stakeholders.
  • Exhibit deep knowledge of industry-wide IT technologies, best practices, and processes around Security, Identity Management, and SaaS Integrations.

Requirements 

  • Strong experience in a customer-facing role
  • Proven track record in Professional Services, Consulting, Engineering, or similar roles
  • Experience in implementing large-scale IT projects, SaaS technologies, and/or enterprise deployments is required
  • Previous experience communicating directly with executives and key stakeholders with outstanding interpersonal skills, along with strong verbal and written communication skills
  • Deep understanding of integrating with Identity Management Systems (Okta, Azure AD, Active Directory, or SAML 2.0 preferred)
  • Solid understanding of security and networking technologies such as CASBs, SIEMs or DLPs
  • Experience working with one or more programming/scripting language (JavaScript, Go, Python, or PowerShell preferred)
  • Good understanding of REST APIs and comfortable working with Postman, cUrl or similar tools
  • Flexibility to travel up to 20% of the time.
 
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

Other open positions

Our Sales and Channel teams share Dropbox Business with companies around the world, helping them understand the power Dropbox has to offer teams at scale. The Sales Strategy team develops insights to assess business performance, and leads initiatives to identify new sources of growth. We work closely with senior sales leaders to develop shared goals, and do the planning and execution necessary to make those goals a reality.