Senior User Researcher

Design Team | San Francisco, CA

Dropbox is the home for your most important stuff—now we're bringing it to life with a growing family of products. As we scale our global brand, there’s plenty of space for you to grow alongside us and simplify life for millions of people around the world.

Our design team crafts delightful experiences that make people’s lives easier. We're a close-knit, collaborative group, guided by a highly iterative design process.

Dropbox is looking to hire a Senior User Researcher to join the newly formed Team Insights in San Francisco. Team Insights’ mission is to help Dropbox create better products and services by leveraging and being inspired by the needs of users and customers. At its core, it is about generating insights that drive action and impact product and design.

We would like to hear from people with proven skills in usability research, discovering, interpreting and communicating user insights for product and design.

Responsibilities

  • Helping our product and design teams explore new opportunities, evaluate current products, and further unlock the potential of our existing services.
  • Doing this by planning and leading qualitative (and some quantitative) research projects, using a variety of lab based and field research methods.
  • Innovating our research practices, using any methods that work for projects and teams.
  • Helping shape the earliest prototypes for evaluation and structure user feedback sessions.
  • Developing an informed view of our users and customers (and potential users/customers) and their experiences.
  • Creating, maintaining, and updating tools that leverage insights (personas, experience maps, and similar) to be used in product and design discussions
  • Working with people and teams across the company to understand information gaps and needs, and then using research to generate useful insights.

Requirements

  • 4+ years of relevant work experience in user research and usability testing for tech companies; mobile and web product experience required.
  • Mastery of a variety of qualitative research methods.
  • Track record of discovering and reporting and presenting actionable insights, with research, for product and design teams.
  • Ability to work independently and take initiative to solve problems and design and execute research.
  • Experience collaborating with product managers, designers, sales and support, and anyone else in a company who creates for or interacts with users and customers.
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