Customer Success Engineer

Sales Team | Tokyo, Japan

Dropbox is the home for your most important stuff—now we're bringing it to life with a growing family of products. As we scale our global brand, there’s plenty of space for you to grow alongside us and simplify life for millions of people around the world.

There aren't many times in your life when you’re going to encounter an opportunity to join a company at this stage. We have hundreds of millions of users around the world, but fewer than a hundred employees on our global sales team. We’re just getting started building the next great technology company, and we’re looking for talented individuals to help us build a world-class sales organization.

We're looking for a Customer Success Engineer for our enterprise sales team. As a CSE, you’ll play a huge role in delivering the value of Dropbox for Business to our customers, ensuring successful, large-scale deployments of Dropbox for Business, and providing existing enterprise accounts with technical support.

Responsibilities

  • Support customers in Dropbox for Business rollouts. Working on technical implementation, user adoption and training during initial roll out.
  • Managing Dropbox for Business deployment projects, including planning, resource allocation and technical implementation.
  • Know every detail of Dropbox for Business (including our third-party integrations), and understand how enterprise solutions are managed and secured.
  • Work closely with sales, engineering, product, and account management teams to ensure smooth prospect-to-customer transitions and long-term customer success.

Requirements

  • Bachelor’s degree or higher in computer science or engineering.
  • Outstanding communication skills with everyone from end users to C-level executives.
  • A deep understanding of computing systems and principles, particularly around the delivery of hosted services.
  • 3+ years of system administration or system deployment experience.
  • Experience working directly with customers. Ability to navigate complex organisations and communicate effectively with all stakeholders.
  • 3+ years of enterprise software or SaaS experience, with a demonstrated track record of success.
  • Familiarity with Mac OS, Linux and Microsoft Windows up to system administrator level.
  • Experience in networking (DNS, TCP/IP, Firewalls, Proxy Servers, SSL, TLS).
  • A strong desire to learn in a rapidly growing and dynamic startup environment.
  • Familiarity with Identity management systems and concepts (SSO, SAML, LDAP).
  • Project management experience.
  • Fluency in both English and Japanese
  • Japanese work authorization
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