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Can't see your file(s) on a computer or the Dropbox website? Here are the steps that resolve this problem most often. If one doesn't work, please try the others. We'll probably ask you to do them if you contact us.

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Enter Dropbox 2-step verification code

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Submit a help request

Couldn't find an answer in the FAQ or Forums? Tell us what problems or questions you have with your Dropbox account.

Please include the following information in your help request, where applicable:

Report a problem

Need to report an issue with Dropbox? Describe the issue you would like to report. We will not respond to your issue unless we need more information to fix it. If you need a response, submit a help request under a different category instead.

Please include the following information in your report, where applicable:
  • A clear description of what the problem is
  • The exact steps to reproduce the problem
  • A link to a screenshot or video of the problem, if possible
  • Any other information that you think would be useful to help isolate and fix the problem

Email

Subject

Other Details

 Allow 1-3 business days for a response.

Submit a help request

Couldn't find an answer in the FAQ or Forums? Tell us what problems or questions you have with your Dropbox account.

Please include the following information in your help request, where applicable:

Report a problem

Need to report an issue with Dropbox? Describe the issue you would like to report. We will not respond to your issue unless we need more information to fix it. If you need a response, submit a help request under a different category instead.

Please include the following information in your report, where applicable:
  • A clear description of what the problem is
  • The exact steps to reproduce the problem
  • A link to a screenshot or video of the problem, if possible
  • Any other information that you think would be useful to help isolate and fix the problem

Email

Subject

Which shared folder or shared link are you having trouble with?

What is the name of affected shared folder or link?

What are the names and emails of the affected users?

Other Details

 Allow 1-3 business days for a response.

Submit a help request

Couldn't find an answer in the FAQ or Forums? Tell us what problems or questions you have with your Dropbox account.

Please include the following information in your help request, where applicable:

Report a problem

Need to report an issue with Dropbox? Describe the issue you would like to report. We will not respond to your issue unless we need more information to fix it. If you need a response, submit a help request under a different category instead.

Please include the following information in your report, where applicable:
  • A clear description of what the problem is
  • The exact steps to reproduce the problem
  • A link to a screenshot or video of the problem, if possible
  • Any other information that you think would be useful to help isolate and fix the problem

Email

Subject

Error Message

Other Details

 Allow 1-3 business days for a response.

Submit a help request

Couldn't find an answer in the FAQ or Forums? Tell us what problems or questions you have with your Dropbox account.

Please include the following information in your help request, where applicable:

Report a problem

Need to report an issue with Dropbox? Describe the issue you would like to report. We will not respond to your issue unless we need more information to fix it. If you need a response, submit a help request under a different category instead.

Please include the following information in your report, where applicable:
  • A clear description of what the problem is
  • The exact steps to reproduce the problem
  • A link to a screenshot or video of the problem, if possible
  • Any other information that you think would be useful to help isolate and fix the problem

Email

Subject

Restoration Link

Please include a link to the deletion event you'd like to undo. See this article on how to find a restoration link.

Other Details

 Allow 1-3 business days for a response.

Submit a help request

Couldn't find an answer in the FAQ or Forums? Tell us what problems or questions you have with your Dropbox account.

Please include the following information in your help request, where applicable:

Report a problem

Need to report an issue with Dropbox? Describe the issue you would like to report. We will not respond to your issue unless we need more information to fix it. If you need a response, submit a help request under a different category instead.

Please include the following information in your report, where applicable:
  • A clear description of what the problem is
  • The exact steps to reproduce the problem
  • A link to a screenshot or video of the problem, if possible
  • Any other information that you think would be useful to help isolate and fix the problem

Email

Subject

Error Message

Other Details

 Allow 1-3 business days for a response.

Request More Help

Submit a Billing Help Request

Couldn't find an answer in the FAQ? Tell us what problems or questions you have with your Dropbox Account.

I want to look up information related to:
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Please provide all of the following information. Note that incomplete details may prevent us from being able to locate your transaction.

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You can find these IDs by logging in to your PayPal account, and clicking on the transaction in your account history.

We are unable to provide refunds directly for Google Play or Apple App Store purchases.

To learn more about contacting Google or Apple for a refund, view our help content here.

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