Can't see your file(s) on a computer or the Dropbox website? Here are the steps that resolve this problem most often. If one doesn't work, please try the others. We'll probably ask you to do them if you contact us.
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Report a problem
Need to report an issue with Dropbox? Describe the issue you would like to report. We will not respond to your issue unless we need more information to fix it. If you need a response, submit a help request under a different category instead.
Please include the following information in your report, where applicable:
A clear description of what the problem is
The exact steps to reproduce the problem
A link to a screenshot or video of the problem, if possible
Any other information that you think would be useful to help isolate and fix the problem