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Does Dropbox offer phone tech support?

Dropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan. However, for security reasons Dropbox can only provide phone tech support to admins of these teams.

If you're the admin of an Advanced or Enterprise team, you can reach Dropbox phone support by using the information found in the admin console on dropbox.com. Please only use the tech support phone number available to you in the admin console.

If you'd like to have access to Dropbox phone support in the future (and you're a member of an Advanced or Enterprise team), the admin of your team can make you an admin on the team account by following these steps:

  1. Sign in to dropbox.com using your admin credentials.
  2. Click Admin Console.
  3. Click the gear icon beside a team member's name, and select Add admin permissions.

Why isn't the Dropbox tech support phone number published anyplace else?

We take security seriously, and work hard to ensure your files and accounts remain safe. As an added layer of precaution with phone tech support, we require account verification in order to ensure that we're providing support to an authorized admin. This account verification is only available via the admin console.

What if I'm not a member of an Advanced or or Enterprise team?

If you're not on an Advanced or Enterprise team, we do not offer phone tech support. However, you can contact us by submitting a ticket.

Alternatively, you can seek out answers from other users on our Dropbox user forums.

I found a Dropbox support phone number online—can I use this number to call you?

If you find a Dropbox tech support phone number on a search engine or elsewhere that claims to lead to Dropbox support, it is not affiliated with Dropbox. Dropbox does not offer phone support other than what is described in this article. Be careful to avoid scams or other attempts to capture your account data.

What if I've purchased Dropbox through a reseller?

If you've purchased Dropbox through a reseller, you should have received contact information for that reseller as part of your purchase with them. Please use this information to contact your reseller for technical support. As needed, a reseller can contact us on your behalf, but most likely the reseller can solve any tech support issues you may have.

While Dropbox does have resellers, we do not currently partner with any company to offer phone tech support directly to customers on our behalf. As stated previously in this article, if you've found a tech support phone number online, it is not affiliated with Dropbox. Please be extremely careful.

Related articles

Learn more about protecting your Dropbox account from phishing or malware.

Learn more about contacting Dropbox support.

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