Look up a credit or debit card purchase

To get more information about a Dropbox purchase on your billing statement, please verify you’re the owner of the card.

  • Your transaction ID is a 12-digit alphanumeric code located on the Dropbox line item on your bank or credit card statement.
  • If you paid with PayPal or don't have a 12-digit transaction ID, please contact Dropbox support for assistance by submitting a Billing Help Request.
  • If your number looks different or you're having trouble entering it, please submit a Billing Help Request.
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