Quickly access the content you need to improve customer engagement and better support your customers
Together, Zendesk and Dropbox help you build better customer relationships by offering seamless access to all of your team’s files directly from your Zendesk account.
Dropbox powers your team’s content creation, collaboration and storage, making it easy for support agents to access and modify files directly from their Zendesk account. Your agents can share relevant content with customers without leaving Zendesk, enabling you to quickly resolve support issues and offer the best customer service possible.
- Reduce content redundancy. Access files directly from Dropbox, ensuring agents are using the most up-to-date information.
- Boost customer service productivity. Enable agents to easily locate and share documents without leaving Zendesk.
- Improve your customers’ experience. Provide customers with relevant content from Dropbox to ensure support questions are quickly addressed and accurately resolved.