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Frequently asked questions

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What is a Dropbox for Business user?

A user is any person or role on your team with a unique email address. Each team member should have his or her own user license. Users can link their Dropbox accounts to as many of their devices as they'd like (PCs, phones, tablets, etc.) at no additional charge.

How much space does my team receive?

Teams start off with 1 TB (1,000 GB) of space per user. If you need more, just let us know.

Why do I need to input my credit card for the free trial?

We require credit card information for the trial to prevent fraud. But if you cancel before the 14-day trial period is over, there won't be any charges.

Can I upgrade my existing Dropbox Basic or Pro account? How does migration work?

If you already use Dropbox, moving to a Business account is easy! All your content will stay the same – your files will stay where they are, and all your settings (like shared folder relationships and linked devices) will remain the same. For admins, all your team members who already use Dropbox will have that same experience, and anyone without an existing Dropbox account will be prompted to sign up when you send them an invite. For Pro users who switch to Dropbox for Business, any remaining credits will be returned as a pro-rated refund to the original payment method.

I'd like to start a trial. What do I need to know to get started?

No prior knowledge required! But to make sure you're taking advantage of everything Dropbox for Business has to offer, we suggest checking out our admin and user guides. Start your free trial.

Can I share files or folders with Basic/Pro users if I'm on a Business account?

Absolutely! You can still share files and folders with Dropbox users who aren't part of your company's Business account, as long as your Dropbox for Business admin has not restricted external sharing. Please note, though, that users outside of your Business account will be limited by their own storage quotas. So while your team will have as much space as it needs, you won't be able to send a 5 GB file to a Basic 2 GB account, for example.

Can I have fewer than 5 users on my account?

The Dropbox for Business base package includes 5 users and is not adjustable for fewer users, but you don't need to use all the licenses right away. In fact, because licenses can be reused and repurposed, many of our customers find it's useful to reserve any extra licenses for contractors or clients.

How does sharing and collaboration work with Dropbox for Business?

Sharing and collaboration are just as easy with Dropbox for Business as they are with Dropbox Basic or Pro. You can add collaborators to shared folders so they always have the most up-to-date versions of files they're working on together, or you can send a copy of a file or folder instead. Plus, with Dropbox for Business, admins can control sharing permissions and see audit logs of sharing activity.

Do you have any discounts for non-profits or educational institutions?

Yes! Please contact our sales team for more information. To provide the discount, a sales rep will need a copy of your 501(c)3.

Do you have any volume discounts?

Yes! Please contact our sales team for more information.

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