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Frequently asked questions

What is a Dropbox Business user?

A user is any person or role on your team with a unique email address. Each team member should have his or her own user license. Users can link their Dropbox accounts to as many of their devices as they’d like (PCs, phones, tablets, etc.) at no additional charge.

Can I have fewer than 3 users on my account?

Yes. The Dropbox Business base package includes 3 users, but you don’t need to use all the licenses right away. Since licenses can be reused, many of our customers reserve extra licenses for contractors or clients.

Can I upgrade my existing Dropbox Basic or Pro account? How does migration work?

Yes. Moving to a Business account is easy! All your content will stay the same — your files will stay where they are, and all your settings (like shared folder relationships and linked devices) will remain the same. For admins, all your team members who already use Dropbox will have that same experience, and anyone without an existing Dropbox account will be prompted to sign up when you send them an invite.

Can I share files or folders with Basic/Pro users if I’m on a Business account?

Absolutely! You can still share files and folders with Dropbox users who aren’t part of your team’s Business account, as long as your Dropbox Business admin has not restricted external sharing. Please note, though, that users outside of your Business account will be limited by their own storage quotas. So while your team will have as much space as it needs, you won’t be able to send a 5 GB file to a Basic 2 GB account, for example.

How much space does my team get?

Teams start off with 1 TB (1,000 GB) of space per user. Let us know if you need more space, and we’ll increase your storage limit at no additional cost.

What is the difference between Dropbox Business and Dropbox Pro?

With Dropbox Business, you get even more security and collaboration features for your team. These additional features include unlimited version history, unlimited deletion recovery, as much space as you need, live support, and a suite of admin controls for better control, visibility, and management. Compare Dropbox Business and Dropbox Pro here.

What is Dropbox Enterprise?

Dropbox Enterprise is a productivity platform equipped with all the core capabilities of Dropbox Business, plus advanced security and control, enhanced customer support and customization to meet your large organization’s needs.

Do you have any discounts for non-profits or educational institutions?

Yes! Please contact our sales team for more information.

Do you have any volume discounts?

Yes! Please contact our sales team for more information.
“My first reaction when IT implemented Dropbox was relief because I knew that it would revolutionize how we work, make our job easier, and make us all better at what we do.”